Alyssa Valdez
Northglenn,CO
Summary
Experienced in customer service with a strong focus on active listening and problem-solving to effectively address and resolve customer concerns. Reliability and excellent communication skills contribute to providing exceptional service. Proven track record of maintaining high levels of customer satisfaction and fostering loyalty through clear communication and empathy in all formal interactions.
Overview
7
7
years of professional experience
Work History
CSR - Customer Service Representative
Northside Emergency Pet Clinic
10.2023 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
- Participated in regular team meetings to share insights, discuss challenges, and collaborate on strategies for improving customer support operations
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Call Center Agent
Mike Shaw Subaru
01.2023 - 08.2023
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Vet Assistant
Baneld Pet hospital
05.2022 - 10.2022
- Improved patient care by assisting veterinarians with examinations and treatments.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
Seasonal Canvasser
Landslide Political
02.2022 - 05.2022
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
Pet Professional
City Bark
05.2021 - 11.2021
- Handled animals safely during boarding stays or interactions with customers to prevent injuries or accidents.
- Maintained a clean and organized resort environment, ensuring optimal experiences for pets.
- Assisted in training puppies and young dogs on basic commands using positive reinforcement techniques.
- Maintained detailed records of each pet''s needs, preferences, and behaviors for future reference.
- Ensured pet safety by adhering to strict guidelines for exercise, feeding, and medication administration.
Restaurant Team Member
Raising Canes
06.2020 - 05.2021
- Cross trained in most roles in the restaurant allowing me to work the cash register in the front lobby as well as the drive through, frying chicken in the back, and prepping ready to go orders
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Prepared food orders, cooking on grill and operating fry station.
Restaurant Team Member
Noodles and Company
04.2019 - 12.2019
- Cross trained in every position in the restaurant, easily moving to a new role each day such as taking orders and working the cash register, cooking noodles in the back, expo of prepared meals, and preparing take out orders
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Hostess
Babajoons
06.2018 - 12.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Mountain Range Highschool
Westminster05.2021
Skills
- Customer service
- Payment processing
- Medical recordkeeping
- Animal safety
- Team leadership
- Call center experience
- Verbal and written communication
- Scheduling
- Customer/Client relations
Timeline
CSR - Customer Service Representative
Northside Emergency Pet Clinic
10.2023 - Current
Call Center Agent
Mike Shaw Subaru
01.2023 - 08.2023
Vet Assistant
Baneld Pet hospital
05.2022 - 10.2022
Seasonal Canvasser
Landslide Political
02.2022 - 05.2022
Pet Professional
City Bark
05.2021 - 11.2021
Restaurant Team Member
Raising Canes
06.2020 - 05.2021
Restaurant Team Member
Noodles and Company
04.2019 - 12.2019
Hostess
Babajoons
06.2018 - 12.2019
High School Diploma -
Mountain Range Highschool
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