Alyssa Sterling
Brighton
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
Work History
Barista
Ziggi’s Coffee
Denver
05.2023 - Current
- Oversaw store and team operations during each shift, ensuring smooth workflow and customer satisfaction.
- Assisted in training new baristas on coffee preparation techniques.
- Processed cash register transactions accurately in high-volume settings, maintaining efficiency under pressure.
- Delivered exceptional customer service, fostering positive guest experiences and repeat visits.
- Collaborated with team members to ensure smooth daily operations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Studied and retained recipes for specialty coffee beverages and seasonal menu offerings to ensure accurate preparation.
Fast Food Worker
Chick-fil-A
Westminster
07.2021 - 12.2023
- Provided exceptional customer service in a high-volume fast-food environment.
- Assisted in training new employees on company policies and procedures.
- Responded to customer inquiries and resolved issues to enhance satisfaction levels.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Operated cash register to process customer payments accurately and efficiently.
- Provided quality customer service by adhering to company policies and procedures.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Performed regular maintenance checks on kitchen appliances and equipment.
Education
CHEC
Elizabeth, COSkills
Reliable Barista skilled in mastering new concepts and providing exceptional customer experiences Delivered quality service through effective communication and strong teamwork, fostering client rapport and satisfaction Committed to continuous learning and contributing to team success
Reliable Barista skilled in mastering new concepts and providing exceptional customer experiences Delivered quality service through effective communication and strong teamwork, fostering client rapport and satisfaction Committed to continuous learning and contributing to team success
Timeline
Barista
Ziggi’s Coffee
05.2023 - Current
Fast Food Worker
Chick-fil-A
07.2021 - 12.2023
CHEC