Alyssa Landers

Denver

Summary

Compassionate customer service professional experienced in providing care that goes above and beyond, even in highly difficult and emotional situations.

Overview

years of professional experience

Work History

Veterinary Technician / Receptionist

All Cat Clinic

Englewood

02.2021 - 10.2024

Compassionately guided clients through their options regarding medical care for their beloved pets, explaining policies and procedures in simple, clear terms.
Communicated sensitive client concerns to veterinarians, ensuring accurate and timely information delivery.
Provided clear information to clients over phone, in person, and through email regarding hours of operation, services offered, pricing, and contact methods.
Collaborated with local and state regulatory agencies to ensure compliance with all laws and regulations.

Emergency Client Service Representative

VRCC Animal Hospital

Englewood

06.2020 - 02.2021

Effectively and calmly guided clients through important decisions in stressful emergency situations, including end of life care.
Maintained a calm, professional, and empathetic demeanor to effectively support clients during extreme stress.
Navigated multiple client concerns simultaneously, ensuring quality care for both patients and clients.
Completed consent, body identification, cremation, and medical history forms, ensuring accuracy to facilitate timely processing.

Education

High School Diploma -

Grandview High School

Aurora

05-2017

Skills

Technical Skills
Customer Service
Detail-Oriented
Organizational Skills

Clear Verbal and Written Communication
Conflict Resolution
Empathy and Compassion
Team Collaboration

Timeline