Professional property management expert ready to deliver outstanding results. Strong background in overseeing and managing properties as well as ensuring tenant satisfaction. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
11
11
years of professional experience
Work History
PROPERTY MANAGER
Peak 53 Properties (Willowbrook and Mountain Pointe Apartments)
11.2023 - Current
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Coordinated with prospective tenants to show types of units available and performed tours of premises.
Collected and maintained careful records of rental payments, delinquency and payment dates.
Generated leads for rental properties through cold calls and referrals.
Completed final move-out walk-throughs with tenants to identify required repairs.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
CAREGIVER
Staton Family
01.2023 - 11.2023
Assisted client with daily living needs to maintain self-esteem and general wellness.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
Built a strong relationship with client to deliver emotional support and companionship.
OFFICE SPECIALIST
Centura Orthopedics
11.2015 - 08.2017
Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing and filing documents.
Received and routed business correspondence to correct departments and staff members.
Interacted with customers by phone, email or in-person to provide information.
Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
HEAD CASHIER
Home Depot
11.2014 - 11.2015
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Educated employees on register use, merchandising and customer service.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Certificate - Emergency Medical Technology
Pikes Peak Community College
Colorado Springs, CO
08.2023
Certificate - Phlebotomy
Phlebotomy Training Specialists
Colorado Springs, CO
05.2023
High School Diploma - undefined
Irvin High School
El Paso, TX
05.2007
Skills
Property management
Payment collection
Property tours and inspections
Leasing and renewals
Customer service-focused
Adaptable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PROPERTY MANAGER
Peak 53 Properties (Willowbrook and Mountain Pointe Apartments)
Maintenance Technician at Skylar Pointe Apartments/ kendall place apartmentsMaintenance Technician at Skylar Pointe Apartments/ kendall place apartments