Alyssa Gonzalez
Castle Rock
Summary
Systematic IT professional proficient in network, project and emergency management. Installs hardware, patches software and configures internal systems. Complex problem-solver with top-notch planning and communication strengths.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Information Technology Specialist
U.S. Army
Colorado Springs
07.2021 - 01.2026
- Installed and configured computer systems for operational readiness.
- Provided technical support to soldiers in various IT-related issues.
- Managed user accounts and permissions within Army networks.
- Conducted routine maintenance on hardware and software systems.
- Implemented security measures to protect sensitive information.
- Assisted in training personnel on new technologies and software applications.
- Collaborated with teams to troubleshoot network connectivity problems.
- Resolved complex problems by troubleshooting hardware and software applications.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Provided technical support to users with hardware and software issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Developed and implemented IT policies and procedures.
- Performed system upgrades to ensure optimal performance.
- Created and maintained user accounts for new hires or current employees.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Configured virtual machines for testing purposes using VMware ESXi server.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
Education
Alvarado Highschool
Alvarado, TXSkills
- Network troubleshooting
- Security implementation
- Hardware installation
- System configuration
- User account management
- Customer support
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Technical training
- End user support
- Software updates
- IT compliance
- Task prioritization
Certification
- CompTIA IT Fundamentals Certification #: KZE518R5KEB4QS97 Issued: 05/03/2022 Expiration: N/A
- CompTIA Security+ CE Certification #: ME54PPGQBJ4EQRGH Issued: 08/29/2022 Expiration: 08/29/2028
Languages
English
Professional
Accomplishments
- Army Commendation Medal – Recognized for leadership and technical expertise managing IT systems, servers, and helpdesk operations supporting enterprise users and communications systems.
- Excellence Award, Mission Training Complex – Recognized for outstanding technical support, troubleshooting, and customer service.
- Network Operations Security Center Training (240 hrs) – Cybersecurity monitoring, network operations, incident response.
- Humanitarian Assistance Response Training – Emergency management, logistics coordination, disaster response operations.
References
References available upon request.
Timeline
Information Technology Specialist
U.S. Army
07.2021 - 01.2026
Alvarado Highschool