Experienced with managing client accounts and coordinating project activities to drive client satisfaction. Utilizes effective communication and organizational skills to streamline processes and support team goals. Track record of problem-solving and improving workflow efficiency in fast-paced environments. Proactive when generating strategies in order to provide solutions to different situations, both personally, socially and professionally.
Work History
Account Coordinator
Lean Solutions Group
OTR Solutions Factoring Company
Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
Streamlined communication between clients and internal teams for seamless project execution.
Escalated issues to appropriate channels as necessary.
Analyzed invoices to detect discrepancies, duplicate payments, short payments and overpayments.
Scheduled payments out to clients on the time suggested or required for each customer.
Education
Business Administration Degree - Faculty of Economic Sciences
University of Cartagena
Cartagena De Indias
Skills
Customer service
Account management
Order management
Troubleshooting and problem resolution
Logistics support
Business administration
Multitasking and organization
Time management
Effective communication
Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Coordinator
Lean Solutions Group
Business Administration Degree - Faculty of Economic Sciences
University of Cartagena
References
Yina, Salcedo, yineza04@gmail.com, 3183913815, Educational Institution María Cano
Jorge, Díaz, 3004506256, Educational Institution Fe y Alegría