Alondra Trevizo
Vail
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Excel in fast-paced environments with motivational and resourceful mindset. Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue. Adept at educating incoming guests of facility amenities and providing guidance on ski rentals and resort activities. Ready to apply four years of experience. Dedicated purchasing professional specializing in inventory management. Organized and proactive with reducing costs and increasing department efficiency.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
Antlers At Vail
01.2023 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Front Desk Agent
Antlers At Vail
08.2019 - 01.2023
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions.
- Collected room deposits, fees and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
Associate of Arts - Business
Colorado Mountain Collage
Edwards, CO05.2025
High School Diploma -
Red Canyon High School
Edwards06.2015
Skills
- Guest Satisfaction
- Office Supplies and Inventory
- Team Collaboration
- Work Organization and Prioritization
- Securing Reservations
- Hospitality Services
- Sales expertise
- Telephone etiquette
Timeline
Front Desk Supervisor
Antlers At Vail
01.2023 - Current
Front Desk Agent
Antlers At Vail
08.2019 - 01.2023
Associate of Arts - Business
Colorado Mountain Collage
High School Diploma -
Red Canyon High School
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