Alondra Murguia
Aurora
Summary
Adapting and enhancing guest experiences, I excelled in multitasking and customer service at 3 Margaritas. Leveraging strong work ethic and cash handling skills, I significantly improved service efficiency and customer satisfaction. My proactive approach and ability to maintain professionalism under pressure set me apart, ensuring high-quality guest engagement and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
3 Margaritas Restaurant
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Hostess
3 Margaritas Restaurant
09.2020 - 09.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Highschool Diploma -
Cherokee Trail Highschool
Aurora, Colorado 05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Service prioritization
- Quality control
Certification
Nursing Assistant, American Red Cross CPR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
3 Margaritas Restaurant
09.2024 - Current
Hostess
3 Margaritas Restaurant
09.2020 - 09.2024
Highschool Diploma -
Cherokee Trail Highschool
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