Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alondra H San Roman

Denver,Co

Summary

To obtain employment with a company that offers a positive atmosphere to learn and implement new skills as well as a chance to grow within the company.

Experienced with program coordination, project management, and stakeholder engagement. Utilizes strategic planning and execution to ensure project milestones are met. Knowledge of fostering team collaboration and enhancing operational processes to achieve optimal results.

Overview

11
11
years of professional experience

Work History

Program Specialist

Arapahoe County Government
, CO
01.2024 - Current
  • Interview client for service needed
  • Work with multiple computer systems
  • Implicating program polices
  • Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.

Inpatient Service Specialist

Advent Hospital
05.2024 - 12.2024
  • Support for administrative functions and processes that support the department and team members
  • Perform data entry function demographics, personal information about patients
  • Providing high level of customer care and assistance to patients and families.
  • Support patient safety by adhering to all infection control and policies.
  • Epic experience
  • Front desk registration
  • Answer and triage and route multiple phone lines
  • Ability to cross train in multiple departments
  • Arapahoe County
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.

Patient Care Cordantier

Bridant Dental
08.2023 - 01.2024
  • Performing account management, including patient registration using practice management software and all steps necessary to create a patient record
  • Reviewing and maintaining patient accounts accurately
  • Understanding the purpose of all clinic forms as they relate to patient care (i.e., patient records, financial forms, and insurance contracts
  • Managing incoming phone calls and delivering and returning messages
  • Coordinating primary and CarePlus Insurance Plans benefits with patient treatment
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Dispute department

FirstBank
01.2023 - 08.2023
  • Respond and track debit card claims
  • Evaluate dispute cases
  • Answer phone calls and reach out to customers when necessary about dispute questions as well as other
  • Work with Excel and Microsoft word
  • Perform other duties while in the office as assigned
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Patient Sitter

Medical Center Of Aurora
01.2021 - 01.2023
  • Supervising patients in your care without distraction.
  • Alerting nurses when patients need help or intervention.
  • Providing emotional support and companionship to patients.
  • Monitoring vital signs and detecting changes in the condition of patients.
  • Assisting patients with basic requests.
  • Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
  • Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
  • Increased patient morale through engaging conversation and companionship throughout their hospital stay.
  • Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.

Para educator

Overland High School
01.2014 - 01.2022
  • CPI certified
  • Tube feeding
  • Modify curriculum
  • High level of patience
  • Effectively aided non-verbal high school students
  • Trained to perform safe transfers for students of varying degrees of mobility
  • Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Actively participated in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success.
  • Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.

Education

Associate of Science -

Community College of Aurora
Aurora, CO
05-2026

Phlebotomy Training Specialists
Aurora Co
12.2016

High School diploma -

Overland High School
Aurora Co
05.2012

Skills

  • Fluent in Spanish and English
  • Effective telephone communication
  • Clerical support
  • Strong organizational skills
  • Problem-solving skills
  • Strong written communication skills
  • Adaptability to change
  • Currency handling expertise
  • Decision-making
  • Building professional connections
  • Problem resolution
  • Computer proficiency
  • Strategic task management
  • Medical terminology
  • Scheduling
  • Friendly, positive attitude
  • Active listening

Languages

English
Spanish

Timeline

Inpatient Service Specialist

Advent Hospital
05.2024 - 12.2024

Program Specialist

Arapahoe County Government
01.2024 - Current

Patient Care Cordantier

Bridant Dental
08.2023 - 01.2024

Dispute department

FirstBank
01.2023 - 08.2023

Patient Sitter

Medical Center Of Aurora
01.2021 - 01.2023

Para educator

Overland High School
01.2014 - 01.2022

Associate of Science -

Community College of Aurora

Phlebotomy Training Specialists

High School diploma -

Overland High School

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Alondra H San Roman