Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Francine Acevedo

Silver Plume

Summary

Diligent supervisor with solid background in managing operational workflows and leading teams effectively. Proven track recond of maintaining high productivity levels while resolving conflicts promptly to hold a positive work environment. Demonstrated skills in team leadership and operational management improvement to enhance overall performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
12.2023 - Current
  • Complete store opening and closing procedures and balance tills.
  • Manage cash handling procedures, maintaining accuracy in transactions and minimizing discrepancies in daily reconciliations.
  • Respond to and resolve customer questions and concerns.
  • Resolve customer complaints and issues and offer thoughtful solutions to maintain customer satisfaction.
  • Help store management meet standards of service and quality in daily operations.
  • Ensure smooth operations during peak hours by effectively managing resources and allocating staff.
  • Manage inventory to reduce waste within daily operations.

Barista

Starbucks
07.2022 - 12.2023
  • Communicate with customers on the daily while handling cash.
  • Take part in a team and learning how to understand how to be adaptive as well as open-minded.
  • Personal-growth through being challenged on the daily on my adaptive skills, communications, Flexibility/Problem-Solving Skills.
  • My experience allowed me to grow as an individual and how to handle real world situations.
  • Encourages best moments in everything I do in and out of work.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Starbucks Barista

Safway Inc.
06.2021 - 07.2022
  • Worked daily with cash-handling.
  • Communicated with customers and helped increase their Starbucks knowledge.
  • Personal-growth through learning how to communicate, education, and handle situations.
  • My experience allowed me to understand the work area, understand people and businesses, as well as how to create best moments.

Education

Bachelor of Science - Human Systems Engineering (HSE)

Arizona State University
Tempe, AZ
08-2027

High School Diploma - undefined

Fort Morgan High School
Fort Morgan, CO
05.2022

Skills

  • Communications
  • Multitasking & Teamwork
  • Problem-Solving
  • Analytical Skills
  • Organization Skills
  • Flexible/Adaptable Approach
  • Staff Allocation
  • Safety awareness
  • Cash handling
  • Workplace safety
  • Staff management
  • Strategic planning

Certification

Certified Food Safety Manager, March 1,2025 - March 1, 2030

Timeline

Shift Supervisor

Starbucks
12.2023 - Current

Barista

Starbucks
07.2022 - 12.2023

Starbucks Barista

Safway Inc.
06.2021 - 07.2022

High School Diploma - undefined

Fort Morgan High School

Bachelor of Science - Human Systems Engineering (HSE)

Arizona State University

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Francine Acevedo