Allison Robertson
Colorado Springs
Summary
Dynamic and detail-oriented professional with extensive experience at Walmart, excelling in customer service and order processing. Proven ability to maintain high efficiency while resolving customer inquiries and complaints. Skilled in multitasking and problem-solving, consistently achieving a pick rate exceeding 150 while ensuring product quality and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Personal Shopper
Walmart
Colorado Springs, CO
09.2023 - Current
- Maintained a pick rate of over 150, while stopping to answer customer questions, to maintain good flow and efficiency.
- Was crosstrained in the backroom and the sales floor, was flexible and could do pretty much anything.
- In exceptions was able to find the item the customer ordered, even if it was in an unlabeled spot in the back.
- Coordinated with store departments to ensure product availability and quality.
- Lifted items up to 70 pounds to stage them in their correct locations.
- Maintained good stage and quality check numbers in the backroom.
- Prepped when needed, was able to keep the wait times around 5 or less minutes.
- Trained new associates on picking and on backroom tasks.
- Did the in-home prepping every day and got it done within the hour they needed to go out no matter how many orders there were.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Customer Service Desk Associate
Walmart
Colorado Springs, CO
05.2022 - 09.2023
- Assisted customers with inquiries and product information, enhancing overall satisfaction.
- Resolved customer complaints efficiently, fostering positive relationships and loyalty.
- Collaborated with team members to streamline service processes, improving response times.
- Utilized point-of-sale systems for transaction processing and inventory management effectively
- Performed moneygram transactions precisely and efficiently, often totally over $1000,
- Became proficient in analyzing checks to determine whether they were real or fraud.
- Performed customer returns efficiently and fairly, balancing customer satisfaction and company rules.
Cashier
Walmart
Colorado Springs, CO
08.2019 - 01.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Managed 4-8 self checkout lanes at a time, watching for theft, customers who required help, and cleanliness of the area.
Education
High School Diploma -
Rampart High School
Colorado Springs, CO05-2020
Skills
- Customer service
- Artist
- Writer
- Attention to detail
- Planning and organization
- Decision-making
- Tech support
- Problem solving
- Online order processing
- Physical stamina
- Order proofing
- Multitasking Abilities
Accomplishments
- May 2025 Employee of the month
- Has written half a novel while employed full time.
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Personal Shopper
Walmart
09.2023 - Current
Customer Service Desk Associate
Walmart
05.2022 - 09.2023
Cashier
Walmart
08.2019 - 01.2021
High School Diploma -
Rampart High School