Summary
Overview
Work History
Skills
Timeline
Generic

Allison D'Ambrosio

Colorado Springs

Summary

Results-driven retail management professional with strong background in grocery store operations. Proven ability to lead teams, optimize inventory, and enhance customer satisfaction. Skilled in team collaboration, adaptable to changing demands, and reliable in achieving targets. Known for effective communication, problem-solving, and fostering positive work environment.

Overview

2025
2025
years of professional experience

Work History

Store Manager

Aldi
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Grocery Team Lead

Target
  • Managed daily operations of the grocery department, ensuring smooth workflow and timely task completion.
  • Enhanced store appearance by designing visually impactful displays that attracted customer attention.
  • Fostered a culture of teamwork among employees, promoting collaboration towards shared objectives across departments.
  • Resolved customer complaints promptly, maintaining excellent relationships with patrons.

Produce/Meat Team Lead

Target
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Person In Charge

Safeway
05.2023 - 11.2024
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved overall team performance by implementing efficient management strategies and providing clear guidance.
  • Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
  • Worked with management team to implement proper division of responsibilities.

Hiring Coordinator

Safeway
05.2023 - 11.2024
  • Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
  • Created detailed job descriptions that accurately reflected position requirements and expectations, attracting well-suited applicants.
  • Developed strong relationships with external partners such as staffing agencies, colleges, and professional associations to increase candidate reach.
  • Collaborated with department managers to better understand job requirements and tailor recruitment efforts accordingly.

Person In Charge

Albertsons
03.2023 - 05.2023
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved overall team performance by implementing efficient management strategies and providing clear guidance.

Shift Manager

Michaels
09.2022 - 03.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Person In Charge

Albertsons
02.2019 - 05.2022
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved overall team performance by implementing efficient management strategies and providing clear guidance.
  • Worked with management team to implement proper division of responsibilities.
  • Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enhanced employee engagement with regular feedback sessions, professional development opportunities, and recognition programs.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Skills

  • Customer service
  • Team leadership
  • Team supervision
  • Problem-solving
  • Task delegation
  • Customer engagement
  • Work planning and organization
  • Relationship building and management
  • Scheduling
  • Product restocking
  • Motivational leadership
  • Employee performance evaluation
  • Operations management
  • Recruiting and hiring
  • Vendor relationship management
  • Performance management
  • Time management
  • Retail
  • Employee engagement
  • Supervisor
  • Teamwork and collaboration
  • Hiring and training

Timeline

Person In Charge

Safeway
05.2023 - 11.2024

Hiring Coordinator

Safeway
05.2023 - 11.2024

Person In Charge

Albertsons
03.2023 - 05.2023

Shift Manager

Michaels
09.2022 - 03.2023

Person In Charge

Albertsons
02.2019 - 05.2022

Store Manager

Aldi

Grocery Team Lead

Target

Produce/Meat Team Lead

Target

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Allison D'Ambrosio