Allen Kurashov
Colorado Springs
Summary
Detail-oriented KYC Specialist with expertise in client verification, fraud detection, and compliance. Proficient in conducting thorough Patriot Act reviews to ensure adherence to regulatory standards while enhancing client satisfaction through effective communication. Skilled in building strong partnerships and delivering results in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Client Verification and Research Specialist
Charles Schwab
07.2023 - Current
- Conducted Patriot Act reviews on new client accounts to ensure compliance with regulatory standards.
- Reviewed accounts for red flags such as fraud and money laundering, enhancing risk mitigation efforts.
- Managed over 100 cases daily to ensure timely resolutions and resolved complex and escalated matters.
- Performed extensive research utilizing various internal and external systems.
- Filed SAR and Incident reports while building and maintaining relationships with partners for effective collaboration.
Relationship Specialist
Charles Schwab
06.2020 - 07.2023
- Guided clients through processes during the largest financial merger in history, providing critical support.
- Developed relationships with clients and collaborated with other departments to enhance service delivery.
- Resolved customer escalations and managed difficult situations with elderly and SVI clients to ensure their needs were met.
- Exceeded expectations across all metrics, earning the Founders Award.
- Operated in a fast-paced environment taking 60+ inbound calls and responding to internal cases.
Marketing Manager
Best Tuxedo
12.2018 - 06.2020
- Managed product placement and advertising strategies to optimize visibility and engagement.
- Developed a series of marketing campaigns through social media to generate brand awareness.
- Initiated and delivered metrics on revenue trends through Google Analytics.
- Maintained records on sales and analyzed effectiveness of advertisements and social media posts.
- Established relationships with suppliers and product vendors to enhance product availability.
Education
B.S. - Business Administration
University of Colorado
Denver07-2019
Skills
Timeline
Client Verification and Research Specialist
Charles Schwab
07.2023 - Current
Relationship Specialist
Charles Schwab
06.2020 - 07.2023
Marketing Manager
Best Tuxedo
12.2018 - 06.2020
B.S. - Business Administration
University of Colorado