Allan Pinon

• Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
• Strengthened client relationships by providing personalized banking solutions and excellent customer service.
• Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
• Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
• As a lead backup, I communicate work objectives and manage program risks while ensuring compliance.
• Enhanced client trust and loyalty by providing personalized financial advice and solutions.

Food Prep

• Preparing food throughout the day as needed, anticipating and reacting to guest volume
• Maintaining appropriate portion control and consistently monitoring food levels on the line
• Maintaining proper food handling, safety, and sanitation standards while preparing and cooking food.
• Consistently and accurately using prep sheets, Road Maps, cleanliness list, and station checklists.
• Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.

Customer Service

• Providing friendly, quality hospitality to each guest.
• Understanding and articulating Food with integrity.
• Greeted guests pleasantly and answered menu questions.
• Operated register to process payments and collect cash payment for order totals.
• Answered questions about store policies and addressed customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Assisted 26 customers within 15 minute intervals in a team effort.

Miscellaneous

• Accomplished multiple tasks within established timeframes.
• Onboarded and trained new employees with new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Worked flexible schedule and extra shifts to meet business needs.

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and engaging new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
• Would reach or exceed daily sale goal of $1000.