Alissa St James
Peyton
Summary
Dynamic Administrative Assistant with a proven track record at Melody Living, excelling in office management and customer service. Recognized for exceptional multitasking and organization skills, I enhance team productivity while fostering strong relationships. A Colorado Licensed Esthetician, I bring professionalism and adaptability to every interaction, ensuring client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Leasing Consultant
Melody Living Independent Living
Colorado Springs
10.2024 - Current
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and appointments for staff and residents effectively.
- Supported staff with administrative tasks to enhance team productivity and efficiency.
- Responded to resident inquiries promptly, providing excellent customer service support.
- Organized and facilitated meetings, taking minutes and distributing agendas afterward.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Assisted clients in selecting suitable rental properties based on needs.
- Conducted property tours, highlighting features and amenities to potential tenants.
- Coordinated maintenance requests and communicated updates to residents promptly.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Tracked leads using CRM software and followed up with interested parties.
Caregiver
Home Instead
06.2022 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Front Desk Receptionist
Massage Envy
07.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Developed strong working relationships with team members, fostering a positive work environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new team members on company procedures, customer service and issue resolution.
Caregiver
Jackson Creek Senior Living
12.2020 - 07.2022
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided compassionate and patient-focused care to cultivate well-being.
Host/Expo
Frankies Too
02.2018 - 12.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
Licensed Esthetician - Esthetician
Paul Mitchell The School - Colorado Springs
Colorado Springs, CO12.2022
High School Diploma -
Falcon High School
Peyton, CO05.2020
Skills
- Multitasking and Organization
- Respectful
- Dependable and Responsible
- Time Management
- Professional Demeanor
- Esthetics
- Colorado Licensed Esthetician
- Customer service
- Office management
- Communication skills
- Team collaboration
- Adaptability
Certification
Licensed Esthetician, completed in November of 2023
Timeline
Administrative Assistant/Leasing Consultant
Melody Living Independent Living
10.2024 - Current
Front Desk Receptionist
Massage Envy
07.2023 - 01.2024
Caregiver
Home Instead
06.2022 - Current
Caregiver
Jackson Creek Senior Living
12.2020 - 07.2022
Host/Expo
Frankies Too
02.2018 - 12.2020
Licensed Esthetician - Esthetician
Paul Mitchell The School - Colorado Springs
High School Diploma -
Falcon High School