Alissa Reyes
Pueblo
Summary
Professional with strong background in online business development and management. Known for effective team collaboration, adaptability, and delivering consistent results. Skilled in digital marketing, e-commerce platforms, and strategic planning. Reliable and focused on achieving business growth and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Online Business Owner
Self Employed Web
10.2024 - Current
- Developed and implemented e-commerce strategies to enhance online visibility.
- Managed customer relationships through effective communication and support channels.
- Conducted market research to identify trends and optimize product offerings.
- Utilized digital marketing tools to drive traffic and increase sales conversions.
- Created content for social media platforms to boost brand awareness and audience interaction.
- Analyzed website performance metrics to improve user experience and engagement.
- Provided exceptional customer service, resolving issues promptly and fostering long-term client loyalty.
Caretaker
Crystal Wood
Pueblo, CO
02.2025 - 01.2026
- Assisted residents with daily living activities, promoting independence and comfort.
- Maintained cleanliness and organization of living spaces, enhancing overall environment.
- Developed strong relationships with residents, fostering a supportive community atmosphere.
- Collaborated with healthcare professionals to ensure proper care plans were followed.
- Remained alert to problems or health issues of clients and competently responded.
Cleaning Crew Member
OrLando Rivera
Pueblo, CO
05.2023 - 01.2025
- Cleaned and sanitized assigned areas to maintain hygienic standards.
- Operated cleaning equipment, ensuring safe and effective usage.
- Followed safety protocols to minimize risks and enhance workplace safety.
- Used time management and efficient cleaning methods to meet deadlines.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
Sales Associate
Walmart
Pueblo, CO
05.2022 - 04.2023
- Assisted customers in locating products and addressing inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and handling cash responsibly.
- Maintained organized merchandise displays, ensuring products were stocked and presented attractively.
- Collaborated with team members to manage inventory levels, reducing stock discrepancies.
- Provided support during promotional events, assisting with setup and customer engagement activities.
- Trained new associates on store policies and procedures, fostering a collaborative team atmosphere.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Representative
Concentrix
Pueblo, CO
06.2021 - 12.2021
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Adapted quickly to changing processes and product updates, ensuring compliance with company policies.
- Developed strong knowledge of products and services to effectively address customer needs.
- Demonstrated empathy and professionalism while handling challenging customer interactions, fostering positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Goal Academy
Pueblo, CO2019
Skills
- Digital marketing strategy
- Product sourcing
- Online advertising
- Website management
- Customer service
- Driven and determined
- Verbal and written communication
- Team collaboration and leadership
- Customer relations
- Task delegation
Timeline
Caretaker
Crystal Wood
02.2025 - 01.2026
Online Business Owner
Self Employed Web
10.2024 - Current
Cleaning Crew Member
OrLando Rivera
05.2023 - 01.2025
Sales Associate
Walmart
05.2022 - 04.2023
Customer Service Representative
Concentrix
06.2021 - 12.2021
High School Diploma -
Goal Academy