Alissa Guimond

Responsibilities

• Lead and implement operational processes and support initiatives for a Consumer Sales channel including retail distribution, security, merchandising, inventory, and overall operational effectiveness
• Enable sales teams by driving efficient tool utilization, drive frictionless sales experiences, and initiate sales enablement
• Ownership of channel readiness and execution for all enterprise initiatives, including launches, trials, and customer experience tactics for retail and indirect
• Oversee development and refinement of operations policies, procedures, and best practices that drive simplification for our employees and customers
• Up stream Voice of the Field to enable deeper connections with our customers and strengthen relationships; continuous reporting to stakeholders and leadership to drive changes to the business
• Ensuring initiative integration with mobile-first and digital initiatives and integration Mobile + Home operational readiness into market

Accolades:

• Creation of Mountain Market

Responsibilities:

• Provide executive to the Chief Sales Officer of Consumer Field Sales support through execution and orchestration.
• Influence and execute channel priorities, initiatives, planning, and strategy.
• Oversee channel governance with national alignment and partner with key stakeholders to enable speed to execution.

Accolades:

• Promoted from team member to Chief of Staff within 6 months
• Winner's Circle

Responsibilities:

• Lead remote organization of up to 100 leaders and front line specialists by leveraging digital tools and leadership capabilities in a new work from home environment.
• Manage and grow existing customer base as customer's buying habits evolve and adapt.
• Balance revenue drivers though sales execution with operational efficiencies to deliver
  sustainable profitability.

Accolades:

• All Stars National Sales Performance Award
• Customer Experience Model Pilot, Q4 2021 National CEX Leader
• Operational Excellence Pillar Lead, Implementation of Huddle Structure
• Q1 2021 VZPulse Leadership Environment Score 5.0
• Curated Caring For Ourselves Training

Responsibilities:

• Lead redeployed sales team of up to 100 employees through deployment of equipment, training, and immersion into temporary role.
• District of front line sales employees and leaders reassigned in temporary capacity.
• Inspire, coach, and train employees to achieve performance targets.

Accolades:

• 43k Calls Handled by Redeployed District
• $106k in Accessory Revenue Sales
• National Leader in Accessory Revenue per Device and Total Mobile Protection

Responsibilities:

• Lead team of up to 100 leaders and front line specialists to deliver outstanding sales results.
• Develop and retain employee base in addition to recruiting and onboarding future
  employees.
• Grow customer base while retaining existing footprint through world class customer
  experiences.
• Monitor financial, budgeting, and sales reporting to uphold sales and operational
  excellence.

Accolades:

• Women of Wireless Core Member
• Market Leading Net Adds & LNP
• Go for Gold Award Recipient
• Employee Development Core Team
• Diversity, Inclusion, & Volunteerism Champion

Responsibilities:

• Build, develop, and coach a sales team by providing ongoing sales training and support to exceed sales, retention, quality and service objectives.
• Initiate sales strategy development to ensure products and services are effectively showcased throughout the store.
• Engage business operations including budgeting, forecasting, operations, analyzing and
  providing sales reports.

Accolades:

• Network Ambassador Award
• Phone Growth, Revenue Driver, Fast Start, and Fast Finish Award Recipient
• Customer Experience Gold Store