Alison Williams

• Oversaw daily operations in high-volume animal care environments, ensuring efficient workflow, proper animal housing, and adherence to health and safety protocols
• Managed inventory of animal supplies, including food, bedding, medications, and enrichment items, while maintaining accurate records and vendor relationships
• Conducted quality control checks on animal enclosures, equipment, and care procedures to maintain industry standards and promote animal well-being
• Collaborated with veterinary staff, animal care teams, and management to coordinate care schedules, intake and adoption processes, and special handling for exotic or high-need animals
• Developed and implemented operational protocols to improve efficiency and minimize stress for animals and staff
• Trained and supervised junior staff on proper animal handling, cleaning procedures, and workflow systems
• Demonstrated strong organizational, multitasking, and communication skills in a fast-paced, animal-centered setting

• Serve as the primary point of contact for pet owners, providing warm, professional, and compassionate client service in a fast-paced veterinary environment

• Manage daily appointment scheduling for multiple veterinarians using scheduling software, coordinating routine wellness visits, surgeries, urgent care cases, and follow-ups

• Greet clients and patients upon arrival, efficiently handling check-ins and check-outs, verifying client and pet information, and ensuring all medical records are up to date

• Answer high-volume phone calls and respond to emails, addressing client inquiries, processing prescription refill requests, and triaging potential medical concerns to appropriate medical staff

• Handle payment processing, invoice reconciliation, and end-of-day financial reporting with accuracy and attention to detail

• Maintain confidentiality and compliance with veterinary practice policies, client data protection standards, and OSHA regulations

• Support the clinical team by preparing medical charts, contacting clients for lab results or follow-up care, and facilitating communication between pet owners and veterinary staff

• Assist in managing inventory and ordering front desk supplies, ensuring an organized and stocked reception area

• Provide emotional support to clients during stressful or sensitive situations, including euthanasia appointments and emergencies, using empathy, professionalism, and discretion

• Actively contribute to a positive team environment, regularly participating in staff meetings, training sessions, and clinic events

• Supported the Store Manager in overseeing daily retail operations, including opening and closing procedures, staff supervision, and customer service standards
• Led a team of sales associates and animal care specialists, providing training, coaching, and performance feedback to ensure a knowledgeable and engaged team
• Maintained store appearance, managed merchandising displays, and ensured compliance with corporate guidelines and promotional strategies
• Oversaw the care and well-being of animals in the store, ensuring enclosures were clean, animals were healthy, and staff followed proper handling protocols
• Managed inventory and supply ordering, conducted cycle counts, and helped reduce shrink through proactive loss prevention efforts
• Handled escalated customer concerns with professionalism and empathy, building long-term client relationships and ensuring customer satisfaction
• Assisted in hiring, onboarding, and scheduling staff while helping to meet sales goals and drive store profitability

• Provided one-on-one and small group support to students with a range of learning, behavioral, and developmental needs under the direction of certified special education teachers
• Assisted with implementing Individualized Education Programs (IEPs) by adapting lesson materials, supporting classroom activities, and reinforcing learning objectives
• Helped students with daily routines, including transitions, emotional regulation, social skills development, and personal care as needed
• Collaborated with teachers, therapists, and school staff to monitor student progress and maintain a supportive, inclusive learning environment
• Maintained accurate documentation of student behavior, participation, and progress to support educational planning
• Fostered a compassionate, patient, and respectful atmosphere that promoted student confidence, independence, and academic growth

• Managed multi-line phone system and pleasantly greeted patients.
• Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
• Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
• Maintained office and waiting room, keeping common areas clean and tidy.

• Managed daily operations of a boutique pet retail store specializing in premium pet apparel, accessories, and nutrition
• Supervised and trained a small team, fostering a high level of customer service and product knowledge
• Oversaw inventory management, ordering, and merchandising to ensure consistent stock of high-demand and seasonal items
• Provided personalized service to pet owners, offering guidance on sizing, nutrition, and specialty product selections
• Organized in-store events, promotions, and community outreach efforts to build client relationships and boost sales
• Maintained a clean, organized, and pet-friendly shopping environment while ensuring safety protocols for animals and staff
• Analyzed sales trends and performance data to improve profitability and meet revenue goals

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Inspected incoming and outgoing materials for accuracy and quality.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

• Served as closing manager and assistant to the general store manager, overseeing end-of-day operations, cash handling, and staff supervision
• Specialized in the care, handling, and husbandry of reptiles and exotic animals including snakes, lizards, amphibians, and invertebrates
• Provided expert guidance to customers on reptile health, habitat setup, feeding, and enrichment, ensuring proper care and responsible ownership
• Conducted quality control inspections of animal enclosures and shipments, monitoring animal health, cleanliness, and compliance with industry standards
• Assisted in sourcing and managing inventory for exotic species and specialty supplies, maintaining detailed care records and health documentation
• Trained staff on reptile handling, customer education, and daily care protocols to maintain safety and animal well-being
• Contributed to sales growth through product knowledge, customer education, and outstanding service in a niche animal retail environment

• Provided daily care for rescued dogs of all breeds, sizes, and temperaments, including feeding, grooming, exercise, and enrichment
• Maintained clean and sanitary living environments, following strict hygiene protocols to prevent the spread of disease and reduce stress
• Monitored animal health and behavior, reporting signs of illness or behavioral concerns to veterinary staff or management
• Assisted with socialization and basic training to prepare dogs for adoption, including leash walking, crate training, and positive reinforcement
• Supported intake and adoption processes by helping evaluate new arrivals and educating adopters on each dog’s care needs and personality
• Administered medications and followed special diets or treatment plans for dogs with medical conditions
• Collaborated with rescue staff and volunteers to ensure a safe, compassionate, and organized environment for both animals and visitors

• Fed and watered animals to provide necessary nutrients and keep pets healthy.
• Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
• Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.