ALISHA LINDEN
Froedtert Enterprise Patient Engagement Center
Colorado Springs
10
years of professional experience
Transportation Assistant with 10+ years of cross-functional experience across healthcare, manufacturing, and military environments, applying quality assurance, compliance monitoring, and aviation standards to enhance operational readiness. Leverages strong troubleshooting, procurement, and inventory control skills—backed by precise documentation, FMxC2/G081 familiarity, and a 65 WPM typing speed—to reduce downtime and support mission-critical logistics. Focused on advancing force protection and process efficiency through disciplined execution, training development, and clear communication.
Work History
PATIENT ENGAGEMENT SPECIALIST
4 Years 2 Months- Handle 100+ daily calls to schedule, triage, and route patients with zero escalations.
- Streamlined patient triage processes, achieving measurable improvements in appointment scheduling efficiency and reducing wait times.
- Reduce appointment wait times through optimized scheduling, improving patient flow across clinics.
- Reviewed patient charts meticulously to ensure up-to-date information, supporting efficient scheduling and accurate service delivery.
- Build patient trust with active listening, lifting satisfaction scores and repeat adherence.
- Streamlined patient triage processes, improving appointment scheduling efficiency and reducing wait times.
- Promoted team engagement, contributing to a positive work environment and increased motivation. building teams' morale, motivation and teamwork.
- Worked remotely in Wisconsin, collaborating with teams to maintain productivity and communication.
AIRCRAFT MAINTENANCE TECHNICIAN
7 Years 5 Months- Executed routine and emergency inspections, enhancing flight safety and compliance with aviation regulations.
- Oversaw procurement and replenishment of operational, bench, and shop inventories to meet hydraulic operational requirements.
- Conducted thorough diagnostics on aircraft systems, identifying and resolving issues that improved operational efficiency.
- Demonstrated strong teamwork skills by collaborating with cross-functional teams to ensure timely completion of aircraft maintenance tasks.
- Continued annual training in various aspects of safety, emergency, environmental issues relating to aircraft and base protocols.
- Implemented inventory tracking system that streamlined parts ordering and minimized downtime for maintenance operations.
- Oversaw the procurement and replenishment of operational, bench, and shop inventories in alignment with operational requirements for hydraulics.
- Led aircraft component repairs and inspections to ensure adherence to aviation standards and reduce operational disruptions.
PROCUREMENT ASSISTANT
4 Years 2 Months- Maintained accurate records of purchase orders and supplier agreements, ensuring compliance with corporate procurement standards.
- Maintained direct communication with customers and placed their printer, ink and label stock orders.
- Maintained comprehensive vendor profiles in Syteline, ensuring accurate data management for procurement activities.
- Managed comprehensive vendor profiles in Syteline, ensuring accuracy and supporting effective procurement activities.
- Maintained organized filing systems for customer orders and BOLs, ensuring easy retrieval and compliance with storage protocols.
- Collaborated with team members to resolve invoicing issues, ensuring timely payments and promoting a positive work environment.
- Collaborated with team members to resolve invoicing issues, fostering a positive work environment and ensuring timely payments.
Education
BBA - Supply Chain & Operations Management
BBA - Marketing Management
Skills
Compliance Monitoring
Quality Assurance
Patient Documentation
Management software
Troubleshooting
Risk Management
Regulatory compliance
Healthcare Regulations
Appointment Coordination
Operational Readiness
Emergency Protocols
Satisfaction assessments
Crisis Management
Flow optimization
Safety initiatives
Conflict Resolution
Typing speed
Aviation Standards
Timeline
PATIENT ENGAGEMENT SPECIALIST
Froedtert Enterprise Patient Engagement Center
08.2022 - CurrentRead More
AIRCRAFT MAINTENANCE TECHNICIAN
128th Air Refueling Wing-National Guard
05.2019 - 10.2026Read More
PROCUREMENT ASSISTANT
ID Technology
09.2016 - 11.2020Read More
University of Wisconsin-Milwaukee
BBA from Marketing Management
Read More
University of Wisconsin-Milwaukee
BBA from Supply Chain & Operations Management
Read More