Alisa Morrow
Denver
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Program Manager
Colorado Coalition for the Homeless
01.2021 - Current
- Led a team with a diverse range of talents and responsibilities, overseeing case management, project coordination, and presentations
- Ensured the achievement of goals in areas such as customer satisfaction, safety, quality, and team member performance
- Implemented and managed changes and interventions to guarantee the realization of project objectives
- Conducted regular meetings with stakeholders to facilitate transparent communication on project issues and decisions regarding services
- Generated accurate and timely reports on program status throughout its life cycle
- Conducted a thorough analysis of program risks
- Maintained a well-organized and comprehensive database of grants and projects, ensuring precise tracking of grant budgets
- Collaborated closely with co-directors and staff for effective coordination and administration of financial resources across various initiatives
- Served as the Equity, Inclusion, and Diversity (EID) committee chair, working with the data and analysis team to ensure diversity and equity were integrated into organizational policies and procedures
- Worked in partnership with Learning and Development (L&D) to integrate EID concepts into training and learning curriculum
- Collaborated with the recruiting team and hiring managers to attract and hire a dynamic and diverse workforce
- Collaborated with leaders to establish programs and activities that supported team-specific EID goals and areas of focus, partnering cross-functionally on EID events and projects
- Managed, developed, and executed EID programs, tools, and resources across the organization
- Communicated the EID roadmap, action plan, and progress internally through status reporting, all company meetings, and small group sessions
Manager of Operations and Logistics
Amazon
01.2022 - 01.2023
- Managed and oversaw warehouse operations of inbound, outbound, sortation, and dispatch of delivery for 40k units daily
- Planned, implemented, and evaluated strategies for improving operations and overall efficiencies
- Facilitated B2B partnerships with 500 contractors and 8 third-party delivery companies
- Planned employee labor tracking and scheduling for production staff, supervisors, and part-time associates
- Tracked dock and trailer yard scheduling and logistics for incoming and outgoing volume
- Generated end of day reports on station metrics, success rate and future action plans for executive leadership
- Analyzed and converted data into actionable insights by predicting and modeling future outcomes utilizing MS SQL, Excel, Tableau, and other company dashboard and visualization toolsets
- Designed and implemented employee and supervisor training and development standards, methods, SOPs, and KPIs
- Conducted safety, risk management, inventory, and loss prevention audits
- Charted a process improvement project with management team that increased station delivery rate of 60% to 98% in less than four months
- Managed a 36% reduction in labor cost by creating training program to assist in skills development which improved efficiency and expertise resulting in $500k annual savings
- Achieved an inventory record accuracy of 97% or higher by implementing robust cycle counting process
- Revised standard operational procedures that improved 12 functional areas in station dispatch metrics
- Optimized inventory using lean six sigma methods by developing new safety stock methods designed to reduce excess by 15% with no negative impact on service levels
- Acted as project manager for station process improvement methods - utilized Gantt charts, Kanban boards, and Gemba walks to accurately assess gaps in procedures
- Conducted employee surveys for 360 feedback methods to improve morale and engagement resulting in a 45% higher retention rate
Data Analyst (Interpretive)
U.S. Navy
01.2019 - 01.2023
- Provided valuable research project management support by actively collaborating with research team members and playing a key role in training both graduate and undergraduate students in various aspects of the research process
- Actively participated in meticulous data collection, ensuring the highest standards of quality and consistency throughout the process
- This involved employing effective methodologies and techniques to gather relevant information
- Took a hands-on approach in data management, meticulously organizing and categorizing research data
- Additionally, played a crucial role in the analysis of research projects, utilizing appropriate tools and methodologies to derive meaningful insights and draw conclusions
- Demonstrated a commitment to sustaining and disseminating project work through various channels, including contributing to journal publications, crafting insightful mission analysis, preparing comprehensive reports, and engaging in proposals to secure necessary funding
- Functioned as a vital liaison between the directors and analyst teams, facilitating smooth communication and coordination on both active and proposed opportunities
- This involved maintaining open lines of communication to ensure all customers were well-informed and aligned with project goals
Director of Involvement
Red Hill Lutheran Church
01.2017 - 01.2023
- Recruited, on-boarded, and trained community volunteers for RHLC growth and development teams
- Coached and supervised operations for all volunteers and other support staff
- Managed continuous improvement programs to build a healthy workplace and culture
- Optimized communication standards and methods with community volunteers and staff
- Presented analyzed data for problem solving to senior leadership team to improve strategies and communications
- Proposed solutions to improve system efficiencies and reduce total expenses
- Evaluated and resolved client concerns related to barriers to information and services
- Played a pivotal role in overseeing outreach and research dissemination activities through various channels such as media, newsletters, and listservs
- This involved crafting compelling content to effectively communicate the impact and significance of RHLC activities
Project Team Manager
Aventura Co.
01.2018 - 07.2021
- Managed project team schedules, process engineering, new product design concepts and development
- Using an Agile framework acting as the conduit between operations, design team, process teams and executive stakeholders
- Ran and supported team operations when troubleshooting interaction and personnel conflict issues and implementing corrective and preventive actions
- Trained and developed teams in all aspects of the prime contract relating to their respective responsibilities and demonstrated a thorough understanding of contract checklists and organizational structure
- Created and tracked project schedules, budgets, and scope, while making all necessary adjustments to keep the projects on time and within budget allowances
- Developed, maintained and tracked documentation for manufacturing operations, i.e
- Work instructions, operating procedures, and parts specifications
- Identified product quality issues and provided effective solutions using Lean Six Sigma concepts to increase team cohesion resulting in improved production time by 50%
- Initiated market research studies and analyzed findings to understand customer and market opportunities
Director of Business Operations
Shoot Me Studios
01.2017 - 01.2021
- Operated in strategic planning, training and development, merchandising, and marketing
- Collaborated with executive leadership team and program directors to assure staff resources and schedules meet client demand and maximize client retention and communication, staff efficiency
- Developed program standards for support staff efficacy
- Provided leadership in customer relations, brand positioning, revenue growth, financial management, social media marketing, process improvement, business development, and price negotiation
Education
MASTER OF ARTS - Industrial Organizational Psychology
The Chicago School of Professional Psychology
Irvine, CA01.2019
BACHELOR OF ARTS - Behavioral Psychology
Vanguard University
Costa Mesa, CA01.2007
PROFESSIONAL CERTIFICATE - Business Administration and Management
American Heritage University
Orange, CA01.2017
ASSOCIATE OF ARTS - Chinese (Mandarin)
Defense Language Institute
Monterey, Ca01.2012
Skills
- Change Management
- Business Process Improvement
- Project Management
- Microsoft Office
- Program Management
- V- Lookup
- Excel
- Personnel Assessments
- Training & Development
- Vendor Management
- Diversity and Inclusion
- Workforce Development
- Organization Planning
- Project coordination
- Team leadership and direction
- Training and development
- Data collection & research
- Work Planning and Prioritization
Certification
- Lean Six Sigma Green Belt, 2018, 140467
- Scrum Master, 2018, 638150
Languages
Chinese (Mandarin)
Professional Working
Timeline
Manager of Operations and Logistics
Amazon
01.2022 - 01.2023
Program Manager
Colorado Coalition for the Homeless
01.2021 - Current
Data Analyst (Interpretive)
U.S. Navy
01.2019 - 01.2023
Project Team Manager
Aventura Co.
01.2018 - 07.2021
Director of Involvement
Red Hill Lutheran Church
01.2017 - 01.2023
Director of Business Operations
Shoot Me Studios
01.2017 - 01.2021
MASTER OF ARTS - Industrial Organizational Psychology
The Chicago School of Professional Psychology
BACHELOR OF ARTS - Behavioral Psychology
Vanguard University
PROFESSIONAL CERTIFICATE - Business Administration and Management
American Heritage University
ASSOCIATE OF ARTS - Chinese (Mandarin)
Defense Language Institute
- Lean Six Sigma Green Belt, 2018, 140467
- Scrum Master, 2018, 638150
Similar Profiles
Beverly ZimmermanBeverly Zimmerman
Benefits Administrator at Colorado Coalition for the HomelessBenefits Administrator at Colorado Coalition for the Homeless
Teresa M JozwickTeresa M Jozwick
Intake and Discharge Coordinator-Recuperative Care Center at Colorado Coalition for the HomelessIntake and Discharge Coordinator-Recuperative Care Center at Colorado Coalition for the Homeless
Carol RykielCarol Rykiel
RDH Manager of Integrated Dental Services at Colorado Coalition for the HomelessRDH Manager of Integrated Dental Services at Colorado Coalition for the Homeless