Alisa McAnulty
Denver,CO
Summary
Knowledgeable Case Manager experienced in coordinating care for at risk. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
15
15
years of professional experience
Work History
HCBS Waiver Enrollment Case Manager
Developmental Pathways
Aurora, CO
10.2023 - Current
- Maintained accurate documentation on 65 cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Intake Specialist for SSVF
American GI Forum
San Antonio, TX
08.2022 - 09.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed 7-15 intake assessment forms and filed clients' charts daily
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
Lead Veterans Residential Case Manager
Crosspoint LLC
San Antonio, TX
02.2020 - 08.2023
- Designed creative interventions tailored to individual resident needs leading towards successful goal attainment.
- Established professional rapport with residents, maintaining open communication lines regarding client progress updates.
- Enhanced resident well-being by developing and implementing individualized case management plans.
- Facilitated life skills workshops and group sessions, empowering clients to build self-sufficiency and independence.
- Assisted residents in setting achievable goals, providing ongoing guidance and support throughout their progress.
- Managed caseloads efficiently while prioritizing urgent matters, ensuring timely assistance for all clients in need.
Adult Protective Investigator
State Of Texas - Health And Human Services Commission
San Antonio, TX
07.2019 - 02.2020
- Expedited case resolution by effectively prioritizing high-risk situations and efficiently managing caseloads.
- Improved client safety by conducting thorough investigations of reported abuse, neglect, and exploitation.
- Developed comprehensive safety plans for clients at risk, coordinating with community partners to provide necessary resources and support.
- Navigated complex regulatory requirements to ensure compliance with state mandates governing adult protective investigations.
- Ensured accurate documentation and maintained confidentiality by diligently completing detailed reports for each investigation.
- Optimized service delivery by staying current on relevant laws, policies, and best practices within the field of adult protective services.
- Demonstrated cultural competency by effectively working with diverse populations and addressing unique needs based on cultural backgrounds.
Crisis Line Volunteer
Wiregrass 211
Dothan, AL
01.2010 - 06.2019
- Strengthened rapport with returning callers by remembering previous conversations while still maintaining confidentiality boundaries.
- Educated family members or friends of individuals in crisis about available resources for further assistance as required.
- Handled sensitive topics such as substance abuse, domestic violence, or mental health crises with professionalism and empathy.
- Improved caller well-being by actively listening and providing empathetic support during crisis situations.
- Participated in ongoing professional development opportunities to stay current with best practices in crisis line work.
- Upheld strict confidentiality standards, ensuring privacy for all callers seeking help through the crisis line service.
- Completed comprehensive volunteer training program, gaining essential skills in crisis intervention techniques.
- Recognized potential risk factors and assessed caller''s immediate safety needs before proceeding with relevant interventions.
- Developed rapport with callers, offering a safe space for them to share their feelings and concerns.
- Enhanced hotline services for increased caller satisfaction by adhering to established protocols and guidelines.
Education
Bachelor of Science - Human Services/Crisis Intervention Case Managment
Troy University
Troy, AL03-2019
Skills
- Client Advocacy
- ULTC-1002 Assessments
- Crisis intervention
- Chart Case Note Documentation -Data entry
- Team collaboration
- Time management-Organization and multitasking
- Conflict resolution Problem-solving
- Case planning
- Critical thinking
- MS Office
Timeline
HCBS Waiver Enrollment Case Manager
Developmental Pathways
10.2023 - Current
Intake Specialist for SSVF
American GI Forum
08.2022 - 09.2023
Lead Veterans Residential Case Manager
Crosspoint LLC
02.2020 - 08.2023
Adult Protective Investigator
State Of Texas - Health And Human Services Commission
07.2019 - 02.2020
Crisis Line Volunteer
Wiregrass 211
01.2010 - 06.2019
Bachelor of Science - Human Services/Crisis Intervention Case Managment
Troy University
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