Alisa Dougherty

• Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
• Led recruiting efforts to attract top talent for open positions within the hub organization.
• Supervised daily operations to ensure adherence to safety protocols and regulatory compliance.
• Enhanced operational efficiency by implementing streamlined processes and procedures.
• Provided ongoing training for employees on new equipment, software updates, and best practices in the industry.
• Utilized data-driven decision-making tools to identify opportunities for optimization within the hub operations, implementing necessary changes effectively.
• Managed a team of warehouse personnel, fostering a positive work environment and encouraging professional growth.
• Proactively identified potential bottlenecks in processes before they became critical issues leading to improved workflow.
• Reduced employee turnover through effective communication, training, and team-building initiatives.
• Worked closely with personnel, customers, and contractors to resolve problems.
• Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
• Motivated workers to exceptional performance through implementation of new strategies.
• Recommended measures to improve production methods, equipment performance and team operation and productivity.
• Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.

Company Overview: UPS Commerce City Hub | Denver, CO

Upon becoming a supervisor with UPS, I have been in several positions within the hub such as:

• I have been in our automated small sort and helped with the tilt tray, debag as well as the bullfrogs and NGSS
• I have also effectively ran a primary unload since October 2018
• I have assisted in many portions of the building such as re-wraps, helping to walk out the pit and ensure we had a reduction in left in building's, as well as, helped in the load areas.

• Company Overview: UPS Commerce City Hub | Denver, CO
• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used hand-held scanners and physical logs to accurately track item movements.

Company Overview: Sykes at Home | Denver, CO

• I trained several different departments within my client such as universal agents, product support agents as well as an onboarding team
• Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
• Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
• Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
• Identified areas in need of improvement and implemented solutions.

• Company Overview: Sykes at Home | Sterling, CO
• Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
• Reduced customer churn rate with effective problem-solving skills and empathetic communication techniques.
• Maintained comprehensive product knowledge, staying up-to-date on new features and offerings to better assist customers.
• Enhanced customer satisfaction by addressing and resolving customer inquiries and complaints in a timely manner.
• Served as a reliable resource for colleagues by readily offering assistance and support when needed, demonstrating strong teamwork skills.
• Provided excellent support to customers, troubleshooting technical issues and guiding them through resolution steps.
• Managed high-stress situations calmly and effectively, diffusing tense interactions between customers and staff members when needed.