Summary
Overview
Work History
Education
Skills
References
Timeline
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ALICIA WILLIAMS

Denver

Summary

Results-driven sales professional with expertise in employee relations, training, scheduling, budgeting, conflict resolution, and leadership development. Proven ability to enhance business sales and customer growth through strategic partnerships and innovative marketing strategies. Skilled in web and digital interface design, with proficiency in HTML, CSS, and Adobe Creative Suite, delivering user-friendly and responsive digital solutions. Committed to improving website usability and accessibility while staying updated on the latest design trends and technologies.

Overview

7
7
years of professional experience

Work History

Self Employed

Uber/Lyft
Denver
10.2021 - Current
  • Currently working as a driver for Uber and Lyft while finishing up a ux/ ui design workshop at Flat Iron college.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted testing of software and systems to ensure quality and reliability.

Assistant Store Leader / E Commerce Supervisor

King Soopers
Denver Metro
12.2018 - 10.2021
  • Managed daily labor and supply costs to achieve customer service and financial targets.
  • Supervised and coached direct reports, completing performance reviews and providing constructive feedback.
  • Drove sales initiatives alongside department leaders to maximize profits and minimize shrinkage.
  • Led hiring, onboarding, and development processes for new associates to enhance team capabilities.
  • Executed merchandising and operational initiatives through strategic planning and implementation.
  • Ensured optimal customer shopping experiences by training associates on service standards.
  • Conducted monthly staff meetings to review goals, foster teamwork, and provide training opportunities.

Clicklist Lead

King Soopers
12.2017 - 12.2018
  • Assist ecommerce supervisor in the daily operation of the store's ecommerce department.
  • Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
  • Train all functions and duties of the selectors and customer attendant roles.
  • Assist with scheduling to meet operational and associate needs.
  • Troubleshoot ecommerce equipment and devices.

Education

Product designer - UX/UI designer

Flat Irons
Denver, Colorado
05.2025

Associate of Arts - Associates of Business

Arapahoe Community College
Littleton
01.2012

Certificate of Personal Training - Health And Physical Fitness

NASM
Online
02-2005

Certificate - Dental Assisting

Idaho State University
Pocatello, Idaho
01.1998

Skills

  • Employee relations and conflict resolution
  • Training and development
  • Scheduling and planning
  • Budget management
  • Leadership and team building
  • Sales and customer service
  • Project management and organization
  • Data analysis and problem solving
  • User research and responsive design
  • Collaboration and communication skills
  • Microsoft Office proficiency
  • Data entry and recordkeeping
  • Calm under pressure and positive attitude
  • Relationship management and customer retention
  • Figma software proficiency
  • Quality assurance and visual design
  • Wireframing and prototyping

References

Reference available upon request

Timeline

Self Employed

Uber/Lyft
10.2021 - Current

Assistant Store Leader / E Commerce Supervisor

King Soopers
12.2018 - 10.2021

Clicklist Lead

King Soopers
12.2017 - 12.2018

Product designer - UX/UI designer

Flat Irons

Associate of Arts - Associates of Business

Arapahoe Community College

Certificate of Personal Training - Health And Physical Fitness

NASM

Certificate - Dental Assisting

Idaho State University

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