ALICIA MEYER

• Provide excellent service, resolving customer complaints in a timely and professional
manner
• Face merchandise, ensuring it is stocked and priced accurately
• Complete the stores daily task sheets and communicate amongst team to ensure work is
completed during shift
• Participate in training and mentoring new team members
• Perform regular cleaning of counter surfaces, store equipment, fuel pumps and restrooms
to keep the store and store equipment clean
• Support Food Service operations, ensuring food display items are stocked, and maintaining
the self-serve offerings (coffee dispensers, fountain machine, and condiment center),
ensuring food safety
• Operate the cash register and gas console, accurately handling all payment types for
product sold
• Adhere to all city, county, state, and federal laws affecting store operations including the
sale of alcohol, tobacco, and vaping products
• Flexible schedules available, including:
o Day shifts
o Night shifts
o Weekdays
o Weekends
o Holidays
• Additional responsibilities as assigned

• Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
• Participated in loss prevention efforts by monitoring customer activity and reporting suspicious behavior to management.
• Streamlined checkout process by efficiently handling cash register operations, minimizing wait times for customers.
• Provided personalized shopping assistance to customers through active listening and tailored recommendations based on their needs.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Assisted customers with prompt and polite support in-person and via telephone.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Wrapped, boxed and weighed bakery department products.
• Monitored customers for signs of security concerns and escalated issues to management.
• Managed efficient cash register operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
• Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
• Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.

• Use the app to receive orders
• Accept the order go the merchant to retrieve the order and then drop to the customer
• Maintain good communication with the customer
• Maintain a 4.87 out of 5 customer rating
• Improved customer satisfaction by providing timely and accurate deliveries.
• Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
• Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
• Navigated efficiently through various delivery routes for expedited service.
• Developed and maintained professional relations between customer, store personnel, and company.
• Enhanced communication with customers through proactive updates on order status.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Maintained excellent ratings by consistently delivering orders in a professional manner.
• Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
• Ensured order accuracy, double-checking items before leaving the pickup location.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
• Resolved customer issues promptly and courteously, resulting in positive feedback.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Anticipated potential problems with weather or traffic conditions, adjusting route plans accordingly for punctual deliveries.
• Boosted overall delivery performance by staying up-to-date on platform updates and best practices.
• Kept vehicle clean and organized, reflecting a professional image to customers and partners alike.
• Safeguarded sensitive customer information by diligently following company privacy policies during transactions.
• Followed traffic laws during delivery for safety of pedestrians and other vehicles.
• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

• Provided service support to patients who request our care and from physician referrals
• Supported phone center with high volume calls averaging 13000+calls per month, scheduling appointments and performing verification according to provider rules and guidelines, documenting service requests
• Conferred with patients to obtain and confirm pertinent billing and demographic information and accurately enter patient and insurance information into system and complete the patient registration process in an accurate manner
• Scheduled office appointments and routine Gastroenterology procedures

• Transcribe orders from physicians and nurses into the Meditech from T-Systems. (i.e. Labs, CT's, MRI's, X-ray's, EKG's)
• Request beds in Tele-tracking for patients being admitted into the hospital from the ED
• Answer phones and direct callers to the appropriate physicians, nurses, patient rooms or other departments
• Maintenance of patient activities for the records
• Direct visitors of patients to their loved ones rooms
• Activate pages out to the hospital operator when we have Code Blue, Cardiac Alerts or Stroke Alerts activated
• Announce EMS team triage calls to what room and ETA's overhead the ED speaker system

• Assist clients with ADL in their homes
• Took care of approximately 6-8 elderly patients daily
• Provided patients/residents with care and companionship
• Monitored vital signs
• Served meals
• Aided clients with personal hygiene
• Assisted clients with activities of daily living
• Aided in lifting clients when necessary
• Assisted with wound care
• Cleaned and sanitized rooms
• Changed bed linens

• Answering high volumes of calls in order to discuss and resolve current patients EOB’s, account balances, and procedures performed based on the ICD 10 codes provided on the EOB.
• Responding efficiently and accurately to callers, explaining possible solutions by contacting their current or previous insurance providers, and ensuring that clients feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry patients, as needed
• Building lasting relationships with patients and other call center team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
• Making sure to always stay current and updated on the newest information regarding insurance, ICD 9/10 codes, EOB explanation etc.
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures
• Managed client records
• Provided EOB information and explanation of what the ICD codes on their bills equate to
• Assisted customers with a warm and professional attitude
• Answered general questions
• Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
• Streamlined billing processes for improved efficiency and reduced errors.

• Answering high volumes of calls in order to inform current and prospective patients with information for their hearing care health benefits
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
• Building lasting relationships with clients and other call center team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
• Making recommendations for products or services that may better suit client needs
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures
• Managed client records
• Set up client appointments
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions

• Read and respond to email from Regional and district managers via Outlook
• Create marketing presentations via power point and word
• Create a visual presentation that excites our customers and drives sales
• Responsible for a team of 5 associates. Ensuring every customer that walks into Dress barn feel like she is the most beautiful person she can be and obtain the best customer service she/he deserves
• Inventory Management
• Completes the schedule for the following week every Tuesday
• Verifies the cash registers are at $300 and taking the deposit to the bank
• Met daily sales matrices.
• Keep track off the BBT, this is comparing this year sales to last
• Process between 5-6 boxes of freight a day
• Marketing changes
• Area Impact Management
• Community outreach
• Process returns to vendors
• Acknowledgement of freight

• Handled incoming calls appropriately.
• Reviewed the charts and insurance referrals/authorizations and took appropriate action to assure proper maximal reimbursement.
• Assisted the physicians and/or administrators in all business and patient care responsibilities.
• Coordinated office communication flow.
• Communicated effectively and courteously with patients and their families.
• Greeted, directed and assisted large numbers of visitors also referred visitors to various areas.
• Ensured all patient demographic and insurance information was correct at the time of visit.
• Answered telephones using correct telephone etiquette at all times, recorded legible and complete messages, handled questions, transferred incoming calls appropriately, contacted physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc… as necessary.
• Reviewed patient intake information to verify insurance coverage.
• Verified patient insurance information, called for insurance authorization, patient address, telephone numbers, etc… as needed.
• Was responsible for scheduling new and follow up appointments including patient testing.
• Acted in a non-directive, non-judgmental manner, always trying to recognize an individual’s religious, ethical and moral opinions and beliefs.
• Brought new ideas, a positive attitude and lots of energy to the team.
• Was responsible for maintaining and recording patient schedule.
• Identified and collected co-pays, deductibles and other payments.
• Reconciled patient payments received to cash box and receipt journal on a daily basis.
• Prepared billing sheets.
• Reviewed all billings sheets to ensure they contained necessary information needed to create a claim
• Directed billing inquiries to appropriate billing personnel.
• Ensured the clinical staff submitted all outpatient billing sheets daily.
• Maintained patient confidentiality at all times.
• Maintained patient chart management, preparation, maintenance, filing, copying, requesting records, etc…
• Provided assistance to other team members when needed.
• Performed other duties as assigned.
• Assured all charge tickets are accounted for and checked off against patient sign in sheet and schedule for optimal billings.
• Displayed exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers.
• Performed daily review of charts on patients who have appointments for the following day to verify that all appropriate referral and authorization information has been received.
• Coordinated the flow of insurance information with the clinic sites and corporate office.
• Performed data entries of registrations.
• Requested insurance codes as needed.
• Maintained audit logs of billings.
• Maintained reception desk and telephones as needed.

• Provided caring, intimate, hands-on healthcare for patients
• Monitored vital signs
• Assisted with bathing patients
• Helped patients with daily living needs
• Worked with mechanical lifts, as needed
• Communicated patient's condition to the nurse in charge
• Cleaned rooms, bathrooms, floors, and linens
• Made beds