Alicia Lanham

• Assisted in patient intake and maintained accurate electronic health records.
• Support physicians during examinations by preparing instruments and assisting with procedures, improving patient experience.
• Administer vaccinations and performed phlebotomy, ensuring adherence to safety protocols.
• Maintain schedules and timely patient flow and adjust providers schedules as need when on call or when emergencies arise.
• Setup and assist with in office procedures EMB, Biopsy, Colposcopy, LEEP, Novasure, Myosure, IUD, Nexplanon
• Trained new staff on clinical procedures and office protocols, fostering a collaborative team environment.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Implemented tracking tool for external labs, to optimize patient care and minimize delays in results.
• Preform monthly point of care test
• Monitors and reports vaccine temperatures
• Ensure policy and procedures are up to dated for point of care, vaccine storage, and vaccine emergency plans.

• Obtains and documents accurate vital signs, height, weight, pain level and allergies
• Prior to or during the patient appointment, performs appropriate ancillary services (urinalysis) unless otherwise directed by the physician.
• Under direction of physician sends urine specimens for culture & sensitivity or cytology
• Anticipates needs of physician during the appointment, setting up special equipment, supplies and paperwork as needed for visit.
• Responds to the need to expedite processes, trying to maintain schedules and timely patient flow.
• Setup and assist with procedures (Botox, biopsy, cystoscopy, vasectomy, circumcision, BCG)
• Administer Eligard injections
• Catheter insertion and removal
• Prior authorizations for medications and procedures done in clinic

• Lead MA for Dermatology, Adolescent Family Planning, Urology, and Diabetes.
• Anticipates and leads in balancing workloads and MA assignments and maintaining patient/clinic flow by coordinating with providers and clinic team.
• Orient new hire Medical Assistants
• Cross trained to multiple specialties/sub-specialties and supports multiple providers at once, Adolescent Family Planning, GYN, Neurology, Endocrinology, Diabetes, Dermatology, Urology, GI, Pediatric Surgery, Genetics, Metabolic, Rheumatology, Nutrition, Cardio, and ENT
• Prepare and set up for procedures
• Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; arranging examining room instruments, supplies, and equipment. Conducts quality checks.
• Verifies patient information by interviewing patients; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment. Reports areas of concern to care providers.
• Supports patient care delivery by assisting health care providers during examinations; preparing laboratory specimens; performing basic testing; disposing of contaminated supplies; cleaning or preparing for sterilization of medical instruments; administering medications per policy and procedures; telephoning prescriptions to pharmacies and other duties within scope.
• Completes lab tests and follow up and medical record documentation.
• Downloads diabetes pumps and meters and prepares reports
• Prepares and completes medical records for visit by recording patient information, treatment, and test results. Assists with patient MyChart enrollment.
• Participates in the standardized education of patients through written instructions and answering questions as directed by the provider.
• Performs and supports patient reception including performing check-in and check–out, registration, scheduling and coordinating patient follow up visits.
• Creates moderately patient correspondence (i.e. completes medication administration permission forms, refill request routing, etc.). Participates in Electronic Medical Record (EMR) medication management. May need to synthesize or compile data from multiple areas of medical record to complete forms.
• Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Produced and maintain orientation manual for ambulatory clinics
• Produced a manual on how to download pumps and meters for Diabetes clinic

Assist nursing with taking patient vitals, rooming patients, monitoring patients while under and recovering from sedation, and performing diagnostic procedures.

• Assist professional staff (RNs, Physicians, NP’s) in providing direct patient care by performing delegated activities
• Assist licensed anesthesia providers in acquisition, preparation, and application of the equipment and supplies required for the administration of anesthesia.
• Maintain supplies, including ordering supplies
• Maintain cleanliness of the department including but not limited to MRI, CT, IR, Nuclear Medicine, and patient rooms.
• Responsible for administrative duties and ensuring compliance with HIPAA, CLIA, and OSHA regulations. React calmly and effectively in emergency situations.