Alicia Harwood
Boulder
Summary
Customer-focused individual with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. I am dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I have strong work ethic and effective communication skills. I am eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Babysitter
multiple families
Houston
06.2020 - 02.2025
- Providing a safe environment for children to explore their curiosity and creativity.
- Used organization and time management skills to multitask and keep children on set schedules.
- Organized creative activities to develop children's physical, emotional and social growth.
- Establishing trust through consistent communication with both parents and kids.
- Transporting children to school, sports activities, or other engagements when necessary.
Server
Center Court Pizza & Brew
Missouri City
05.2024 - 11.2024
- Stayed informed about daily specials, new menu items, promotions.
- Accurately recorded orders on cash register and point-of-sale system.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
High School Diploma -
Ridge Point High School
Missouri Cty Tx 05-2023
Some College (No Degree) -
Warnton Junior College
Sugar Land, TXSkills
- Leadership techniques
- good social skills
- Quality assurance
- Task prioritization
- Customer service
- Active listening
- Remote office availability
- Analytical and critical thinking
- Teamwork and collaboration
- Professional appearance
- Strong work ethic
About me
- I am a friendly, hardworking person who loves to always keep myself busy.
- I have always been good at working with people of all ages, no matter if the situation is good or bad.
- I am open whenever and wherever, so people can always depend on me if needed.
Timeline
Server
Center Court Pizza & Brew
05.2024 - 11.2024
Babysitter
multiple families
06.2020 - 02.2025
High School Diploma -
Ridge Point High School
Some College (No Degree) -
Warnton Junior College
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