Alicia Gillespie
Pueblo
Summary
Hard-working future medical assistant with passion for helping people. Dedicated to providing quality patient care for overall health and wellness. Upholds moral ethics and maintains excellent patient relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Self Employed
05.2010 - 03.2014
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Established and implemented massage protocols and procedures.
- Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
- Performed sanitization tasks to keep massage environment clean and safe.
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Performed aroma therapies and specialized relaxation techniques.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Developed customized massage programs to meet unique requirements.
- Educated clients on benefits of massage and recommended home care techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Phone Operator
Convergys
06.2005 - 07.2006
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Received incoming calls and assisted customers with their concerns
- Supported customers by managing numerous calls per day efficiently while maintaining professionalism and upbeat tone.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Processed customer payments for timely, accurate order fulfillment.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
Education
Medical Assistant
Pueblo Community College
Pueblo, CO05.2024
Massage Therapy
IntelliTec College - Pueblo
Pueblo, CO05.2010
Skills
- Appointment Scheduling
- Inbound Phone Call Management
- Licensed Massage Therapist (LMT)
- Calendaring Software
- Pressure Points
- Effective Communications
- Hot Stone Massage
- Myofascial Release
- Relationship Building
- Client Records Maintenance
Certification
- LMT - Licensed Massage Therapist
- Medical Assistant Training - Fall-Present in school
- Reiki level 1, - 2010-Present
Timeline
Licensed Massage Therapist
Self Employed
05.2010 - 03.2014
Phone Operator
Convergys
06.2005 - 07.2006
Medical Assistant
Pueblo Community College
Massage Therapy
IntelliTec College - Pueblo
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