Alicia Bustamante
Aurora
Summary
Highly skilled Relationship Manager with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.
Overview
18
18
years of professional experience
Work History
Relationship Manager
Berkshire Hathaway HomeServices of Colorado
Lone Tree
04.2025 - Current
- Coordinated team functions and internal events to enhance team engagement and performance.
- Maintained strong relationships with agents and stakeholders through proactive support and clear communication.
- Played an active role in onboarding, retention, and planning team-building activities.
Mortgage Loan Officer and Client Advisor
The Rueth Team – Powered by Movement Mortgage
Englewood
01.2024 - 03.2025
- Delivered high-touch client service and documentation support under tight deadlines.
- Managed time-sensitive client records, and coordinated between teams to ensure successful closing timelines.
- Provided calm, courteous assistance in high-pressure, detail-critical situations.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Fielded customer complaints and provided solutions.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Monitored pipelines to track and log status of loans.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Developed and maintained relationships with customers, lenders and other third parties.
Mortgage Loan Officer & Client Advisor
Elevations Credit Union
Broomfield
11.2021 - 03.2024
- Handled event-style client onboarding sessions, paperwork processing, and follow-ups.
- Provided outstanding client care across multiple branches, with an emphasis on loyalty and satisfaction.
- Participated in team meetings to discuss strategies for improving customer experience.
- Developed relationships with clients through regular communication and follow-up.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Asst Manager, Mortgage Officer & Client Advisor
Ent Credit Union
Denver
09.2007 - 10.2021
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
- Led staff scheduling, service excellence training, and customer service resolution.
- Coordinated lobby flow, cross-functional communication, and on-site events.
- Organized special events such as seminars or workshops related to banking services.
- Networked within communities to identify and capitalize on business opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Developed and implemented marketing campaigns to generate new business opportunities.
Skills
- Event coordination and banquet management
- Hospitality Operations
- Customer experience and satisfaction
- Team supervision and training
- Multi-venue event support
- Staff scheduling and leadership
- Conflict Resolution & Guest Recovery
- Vendor and client communication
- High-volume service delivery
- Strong work ethic and reliability
Affiliations
Women's Council of REALTORS® – Denver
Director of Events | 2022 – 2023
· • Planned, organized, and executed chapter events, collaborating with board members and sponsors.
· • Drove member engagement through hospitality-focused programs and networking activities.
Denver Metro Association of REALTORS® – Community Board
Board Member | Jan 2025 – Present
· • Supporting community outreach initiatives and representing REALTOR® interests across the metro area.
· • Contribute to the planning of charitable and community-based events to build member engagement.
Timeline
Relationship Manager
Berkshire Hathaway HomeServices of Colorado
04.2025 - Current
Mortgage Loan Officer and Client Advisor
The Rueth Team – Powered by Movement Mortgage
01.2024 - 03.2025
Mortgage Loan Officer & Client Advisor
Elevations Credit Union
11.2021 - 03.2024
Asst Manager, Mortgage Officer & Client Advisor
Ent Credit Union
09.2007 - 10.2021
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