Alicia Bonsall
Greeley
Summary
Structured Account Coordinator with strong track record of performance in fast-paced work environment. Expertise in data entry, records management and account management. Tech-savvy individual proficient in microsoft excel / sales force and familiar with computer, fax machine and scanner operations. Methodical and communicative professional committed to delivering unparalleled office support and achieving or exceeding daily goals.
Overview
7
7
years of professional experience
Work History
Data Entry
Daniels Insurance, Inc
2023.08 - 2024.07
- Experienced professional with a background in data entry and commercial insurance
- Skilled in updating policies, answering phones, and building insurance proposals for commercial businesses
- Proficient in handling various types of insurance policies including home, auto, and cyber insurance
- Known for attention to detail and ability to effectively communicate complex insurance information to clients and stakeholders.
Front Desk Receptionist
Hyundai
2023.05 - 2023.08
- Welcoming customers into Dealership
- Professionally manage receptionist area to incoming customer as well as set appointments face to face & over the phone
- Taking messages for Managers, Sales & Service Advisors
- Answer general questions & reschedule appointments
- Refill water, coffee & snack area
- Complete & close out all service repair orders.
Customer Service Representative
Rose International
2022.07 - 2023.03
- Inbound calls for over 28 different business around the world such as Toyota, Paramount, CBS, Campbell's, Phillips
- Each call was picked up within less than 4 seconds
- I assisted these business in helping their Employees set up their Health insurance & Retirement plans
- Provided assistance to the participants, answered phone and assisted employees of that business with changes on their accounts, maintained up-to-date knowledge of participants accounts, and explained benefits for insurance & retirement options.
Customer Service Representative
LQ Digital
2021.10 - 2022.07
- Inbound calls for USAA, PenFed, Chase Agent Express a program
- Answer each call with a happy & willing attitude with a helpful customer service tone
- Qualify them for the correct campaign and get them to the designated place
- Qualifying Potential Customers, answering inquiries, and responding to emails.
CS Home improvement
Renewal by Andersen & Bath Planet
2019.08 - 2020.03
- Working for Renewal By Andersen & Bath Planet I would open and close show room for both sides of the company
- I would start off by making sure the office is nice before management gets there
- From there I would turn off the Answering service for calls to now come in
- Anytime a customer would walk in the showroom I would give them a tour and set them up with an Appointment with a Design consultant.
Sales Matters Expert
ADT Security Services
2018.02 - 2019.02
- On a day to day basis I assist with existing customers who are looking into upgrading their system
- I explain the benefits of upgrading to a new system or just adding on new upgraded equipment as well
- I always rebuttal to get the best sales transaction leaving the customer feeling safe.
Account specialist
Sitel
2017.02 - 2018.02
- Taking inbound and outbound calls
- I dealt with retention
- Politely assisted customers via telephone
- Defused volatile customer situations calmly and courteously
- Met or exceeded service and quality standards every review period.
Education
High school diploma -
Century High School
Los Lunas, NM05.2015
Skills
- Computer Proficiency
- Microsoft Excel
- Expert Data Entry
- Sales Support
- Problem-solving abilities
- Customer and client relations
- Professional telephone demeanor
- Organization skills
- Scheduling
- Paperwork Processing
- Data Collection
- Time Management
Additionalinformation - Professionalskills
- Punctual
- Multi oriented
- Fast learner
- Driven
- Reliable
- Self motivated
Assessments
Customer service, Proficient, 09/01/20
Timeline
Data Entry
Daniels Insurance, Inc
2023.08 - 2024.07
Front Desk Receptionist
Hyundai
2023.05 - 2023.08
Customer Service Representative
Rose International
2022.07 - 2023.03
Customer Service Representative
LQ Digital
2021.10 - 2022.07
CS Home improvement
Renewal by Andersen & Bath Planet
2019.08 - 2020.03
Sales Matters Expert
ADT Security Services
2018.02 - 2019.02
Account specialist
Sitel
2017.02 - 2018.02
High school diploma -
Century High School
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