Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Aliah Moreno-Ester

Aliah Moreno-Ester

Aurora

Summary


Offering a strong foundation in financial principles and excellent communication skills, eager to learn and develop in banking environment. Brings ability to quickly grasp banking procedures and develop skills in financial analysis. Ready to use and develop customer service and analytical skills in the Financial Relationship Banker role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Experience Banker

Huntington Bank
01.2025 - Current
  • Assisted customers with setting up or closing accounts, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Member Service Representative/Personal Loan Consultant

Ent Credit Union
10.2021 - 08.2024
  • Processed loan applications and documented loan decisions according to policy requirements.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Ensured compliance with applicable laws and regulations related to banking operations.
  • Provided guidance to members on how best to use products or services offered by the organization.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Greeted customers in a friendly and professional manner.
  • Participated in team meetings to discuss customer service strategies and goals.
  • Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.

Education

High School Diploma -

George Washington High School
Denver, CO
05-2021

Skills

  • Cash handling
  • Customer service
  • Consumer banking
  • Relationship building
  • Transaction Processing

Certification

  • Notary Public State Of Colorado

References

References available upon request.

Timeline

Customer Experience Banker

Huntington Bank
01.2025 - Current

Member Service Representative/Personal Loan Consultant

Ent Credit Union
10.2021 - 08.2024

High School Diploma -

George Washington High School

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Aliah Moreno-Ester