Alfonso Ozuna
Denver
Summary
Dynamic Warehouse Manager with proven expertise at AM Home Delivery, enhancing operational efficiency through innovative inventory management and team leadership. Skilled in shipping and receiving, I foster a motivated workforce while achieving performance targets. Committed to safety and quality assurance, I streamline processes to ensure timely deliveries and exceptional customer service.
Route & Warehouse Manager
AM Transportation – Denver, CO
Feb 2020 – Present
Managed daily delivery routes (16–19 stops) ensuring on-time completion
Supervised and trained drivers on safety and delivery protocols
Coordinated loading/unloading of trailers (100+ pieces)
Monitored routes and resolved issues in real time
Ensured compliance with DOT and company policies
Maintained accurate POD, photos, and delivery records
Delivery Driver / Warehouse Associate
AM Transportation – Denver, CO
Oct 2017 – Feb 2020
Completed daily route deliveries using vans and box trucks
Loaded, unloaded, and staged products in warehouse environments
Verified orders and reported damages or discrepancies
Maintained high customer service standards
Followed all safety and driving regulations
Overview
2027
2027
years of professional experience
Work History
Warehouse Manager
AM HOME DELIVERY
Denver, CO
2020 - Current
- Oversaw daily warehouse operations, ensuring compliance with safety regulations and company standards.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Trained and mentored team members on best practices for efficient order fulfillment.
- Implemented process improvements that enhanced workflow efficiency and reduced lead times.
- Coordinated shipping and receiving activities, ensuring timely dispatch of customer orders.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Conducted research to address shipping errors and packaging mistakes.
Delivery Driver
AM Home Delivery
Denver, CO
2017 - 2020
- Operated delivery vehicle safely, adhering to all traffic regulations and company policies.
- Managed timely delivery of packages, ensuring customer expectations were met consistently.
- Communicated effectively with dispatch to optimize route planning and reduce delays.
- Conducted routine vehicle inspections, reporting maintenance needs to ensure operational readiness.
- Assisted in training new drivers on safety protocols and delivery procedures.
- Maintained accurate records of deliveries and mileage for reporting purposes.
- Resolved customer inquiries and issues promptly, enhancing overall service satisfaction.
- Implemented efficiency improvements in delivery processes, resulting in streamlined operations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Filled out load paperwork and DOT-mandated log books.
- Operated light trucks to deliver loads as far as Number miles from home location.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Protected people and equipment from hazardous materials by using correct procedures.
Education
No Degree - 12
Far Rockaway High-school
New York, NYSkills
- Shipping and receiving
- Forklift operations
- Warehouse operations
- Inventory and stocking
- Inventory management
- Delegating work
- Hiring and training
- Loading and unloading
- Problem-solving
- Order picking and processing
- Employee safety
- Safety monitoring
- Staff supervision
- Mentoring and training
- Staff management
- Customer care
- Workforce management
- Team building and leadership
- Warehouse logistics
- Heavy lifting
- Unpacking merchandise
- Quality assurance
- Documentation
- Conflict resolution
- Team coaching
- Supplies inventory
- Reporting and correspondence
- Employee team supervision
- Storage management
- Stock control
- Warehouse organization
- Distribution and warehousing
- Delivery scheduling
- Customer service
- Warehouse inspections
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Manager
AM HOME DELIVERY
2020 - Current
Delivery Driver
AM Home Delivery
2017 - 2020
No Degree - 12
Far Rockaway High-school