Alexus Wallace
Aurora
Summary
Results-driven professional with track record in delivering high-quality performance and supporting team goals. Known for reliability and adaptability, ensuring smooth operations even under dynamic conditions. Skilled in effective communication and task management, fostering collaborative and efficient work environment.
Overview
8
8
years of professional experience
Work History
Intake Social Case worker- DHS
Denver, CO
05.2023 - Current
- Assess allegations of child abuse and neglect and refers to clients to appropriate services
- Collaborates with law enforcement, schools, mental health agencies, and courts to establish safety and provide resources to families
- Responsible for accurate case documentation, utilizing family engagement skills, and de- escalating potentially volatile situations
Probation Officer
Probation and Parole
04.2022 - 05.2023
- Meeting with probationers regularly to check for progress and ensure they are following the terms of their probation
- Developing treatment and Rehabilitation plans
- Responsible for attending court/ organizing documents/ setting up probation
- Responsible for completing home visits
- Organize case files
- Provide probationers with additional resources
- Documenting all progress and violations
Document review specialist
Asurion
08.2019 - 03.2022
- Responsible for reviewing documents
- Responsible for contacting cardholders upon requesting additional documents
- Approve/ deny claims
- Complete a new claim if needed
Adjuster
Asurion
05.2017 - 03.2022
- Responsible for reviewing/ completing warranty claims
- Take outbound/ inbound calls to fulfill customer needs
- Documents claim files to meet all company and state regulations
- Using compassionate communication and negotiation to ensure a positive customer experience
Peer Advisor
Asurion
05.2017 - 03.2022
- Responsible for assisting peers with questions or concerns
- Assist with training classes
- Lead coaching sessions
Education
Bachelor of Science - Criminal Justice
ECPI (East Coast Polytechnic Institute) University Online
Virginia Beach, VA12.2019
Skills
- Able to work well independently as well as part of a team
- Strong written and verbal communication skills
- Knowledge of case management in the child welfare field
- Always honored to learn and acquire new skills
Timeline
Intake Social Case worker- DHS
Denver, CO
05.2023 - Current
Probation Officer
Probation and Parole
04.2022 - 05.2023
Document review specialist
Asurion
08.2019 - 03.2022
Adjuster
Asurion
05.2017 - 03.2022
Peer Advisor
Asurion
05.2017 - 03.2022
Bachelor of Science - Criminal Justice
ECPI (East Coast Polytechnic Institute) University Online
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