ALEXUS DEBUS
Denver
Summary
Manager with 8+ years of experience in operational supervision and team leadership. Proven expertise in customer service, conflict resolution, and process improvements. Successfully fostered collaborative environments that enhance service quality and promote employee development.
Overview
9
9
years of professional experience
Work History
Event Supervisor
Argus Event Staffing
Morrison
02.2025 - Current
- Delivered on-site support to ensure prompt guest assistance during events.
- Supervised event staff to maintain high levels of customer service.
- Monitored crowd control and enforced safety protocols throughout events.
- Oversaw access control at entrances, verifying credentials for restricted areas.
- Resolved guest conflicts to sustain a positive atmosphere.
- Handled ADA commendations to enhance accessibility for all attendees.
- Authored detailed reports on event security incidents for future reference.
- Responded promptly to medical emergencies before paramedics arrived.
Manager
Dutch Bros Coffee
Denver
05.2017 - 10.2025
- Oversaw daily operations to ensure efficiency, quality service, and customer satisfaction.
- Managed hiring, onboarding, training, and performance development of employees.
- Led a team in a fast-paced environment, promoting collaboration and productivity.
- Resolved customer complaints promptly to maintain a positive brand image.
- Handled stock orders, inventory management, and vendor relations for product quality.
- Coached and mentored team members to enhance job performance and skill sets.
- Developed workflow optimizations to improve service speed and operational efficiency.
- Facilitated team meetings and workshops to share best practices and foster teamwork.
Education
Grand Canyon University
Phoenix, AZ08-2017
Skills
- Leadership and team management
- Adaptability and problem-solving
- Customer service and conflict resolution
- Decision-making
- Operational efficiency
- Collaboration and teamwork
- Physical stamina
- Coaching and mentoring
- Event supervision
- Attention to detail
- Food and beverage management
- Security monitoring
- Guest relations
- Inventory management
- Grounds patrol
- Fundraising coordination
Timeline
Event Supervisor
Argus Event Staffing
02.2025 - Current
Manager
Dutch Bros Coffee
05.2017 - 10.2025
Grand Canyon University