Alexandra Pufan
Commerce City
Summary
Dynamic sales associate with a proven track record at Sterling Acura, excelling in customer service and problem-solving. Skilled in fostering loyalty through personalized interactions and effective follow-ups. Adept at collaborating with teams to enhance service quality, ensuring customer satisfaction and repeat business in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Sales Associate
Green Light Solar Industries
Aurora, CO
03.2025 - 01.2026
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Sterling Acura of Austin
Austin, TX
01.2023 - 03.2025
- Assisted customers in selecting vehicles, enhancing overall customer satisfaction and loyalty.
- Demonstrated product knowledge to effectively communicate features and benefits of vehicles.
- Managed inventory levels, ensuring optimal stock availability for customer inquiries and sales.
- Processed transactions accurately, contributing to seamless sales operations and efficient service delivery.
Sales Associate
Brilliant Earth
Austin, TX
09.2019 - 12.2022
- Collaborated with the sales team to develop promotional strategies that increased foot traffic.
- Trained new associates on sales techniques and dealership policies to maintain high performance standards.
- Conducted follow-up communications with customers post-purchase to ensure satisfaction and encourage repeat business.
- Resolved customer complaints promptly, maintaining positive relationships and upholding dealership reputation.
Server
Eddie V's Prime Seafood
Austin, TX
02.2017 - 02.2019
- Delivered exceptional customer service to enhance dining experiences and foster guest satisfaction.
- Managed multiple tables effectively, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to maintain quality standards and streamline service operations.
- Trained new servers on menu knowledge and service protocols to improve team performance.
Server
The Green Mesquite BBQ & More
Austin, TX
06.2014 - 05.2017
- Developed strong relationships with regular patrons, boosting repeat business through personalized service.
- Implemented feedback systems to gather guest insights, driving continuous improvement in service quality.
- Oversaw daily opening and closing procedures, maintaining compliance with health and safety regulations.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty among guests.
Education
Associate of Arts - Communications
Austin Community College
Austin, Texas, TX01-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Green Light Solar Industries
03.2025 - 01.2026
Sales Associate
Sterling Acura of Austin
01.2023 - 03.2025
Sales Associate
Brilliant Earth
09.2019 - 12.2022
Server
Eddie V's Prime Seafood
02.2017 - 02.2019
Server
The Green Mesquite BBQ & More
06.2014 - 05.2017
Associate of Arts - Communications
Austin Community College