ALEXIUS MCKINNEY
Colorado Springs
Summary
Dedicated and result driven professional with a proven history of delivering outstanding customer service across diverse client bases. Expertise in swiftly identifying customer needs and providing tailored solutions that enhance satisfaction. Skilled in resolving issues, creating positive relationships, and leveraging extensive product knowledge to drive service efficiency. Committed to fostering an environment that prioritizes exceptional service and continuous improvement.
Overview
2027
2027
years of professional experience
Work History
Receptionist/Office Manager
Bonadventure Senior Living, ASAP Towing, and Pikes Peak Humane Society
- Managed incoming calls and inquiries, ensuring prompt and accurate responses.
- Greeted and assisted visitors, creating a welcoming environment for clients and residents.
- Maintained filing systems and records, ensuring organization and easy access to information.
Customer Service Representative
T Rowe Price
2023.09 - 2026.04
- Provided exceptional customer support through phone and email communication, addressing inquiries and resolving issues efficiently.
- Assisted clients in navigating investment options, enhancing their understanding of financial products and services.
- Managed account updates and transactions accurately, ensuring compliance with company policies and regulations.
- Collaborated with team members to streamline processes, improving response times and customer satisfaction rates.
Server
Cafe Neo, Temperate Habits Brewing, and Jacks BBQ
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new servers on menu items, service standards, and POS system usage.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Some College -
Western Washington University
Bellingham, WADiploma - High School
Arlington High School
Arlington, WA2019-06
Skills
- Strong Communication Skills
- Customer Service
- Teamwork & Collaboration
- Adaptability & Flexibility
- Reliability
- Active Listening
- Fast Learner
- Multitasking
- Punctual
Timeline
Customer Service Representative
T Rowe Price
2023.09 - 2026.04
Receptionist/Office Manager
Bonadventure Senior Living, ASAP Towing, and Pikes Peak Humane Society
Server
Cafe Neo, Temperate Habits Brewing, and Jacks BBQ
Some College -
Western Washington University
Diploma - High School
Arlington High School