Alexis Miguel Tenorio Valencia
Student
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
INTELCIA
01.2023 - Current
- Handled customer issues, providing resolution with minimal wait times courteously and professionally.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Forestry Worker
Cuenca Verde Corporation
10.2020 - 12.2023
- Promoting reforestation through the planting of native trees and shrubs.
- Prepared and collected data as directed by forester for use in forest management plans, timber tax basis and GIS mapping.
- Supported reforestation efforts by planting trees on land which was logged, destroyed in forest fire or cleared by industrial use.
- Attended public events to provided information about forestry practices, conservation strategies and sustainability plans.
- Evaluated terrain conditions to determine optimal logging practices for each project site, minimizing environmental impact.
Education
Forestry Plantation Management Technologist - Forest Engineering
Fundación Universitaria Católica Del Norte
Cl. 52 #47-42, La Candelaria, Medellín, La Candela 05.2001 -
High School Diploma -
Institución Educativa La Buitrera
Km3 Vía Polvorines La Buitrera 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Call center experience
Microsoft Excel
Appointment Scheduling
Scheduling
Technical Support
Customer Education
Payment Processing
De-Escalation Techniques
Languages
Spanish
Native language
Portuguese
Elementary
A2
Ita
Beginner
A1
Timeline
Customer Service Representative
INTELCIA
01.2023 - Current
Forestry Worker
Cuenca Verde Corporation
10.2020 - 12.2023
Forestry Plantation Management Technologist - Forest Engineering
Fundación Universitaria Católica Del Norte
05.2001 -
High School Diploma -
Institución Educativa La Buitrera
05.2001 -