Alexis Tafoya
Denver
Summary
Results-driven professional with over six years of experience in project management, account management, and client relationship development. Proven ability to manage multiple high-priority projects simultaneously while meeting strict deadlines and maintaining high-quality standards in fast-paced environments. Recognized for delivering time-sensitive projects under pressure, including critical initiatives supporting major organizations.
Experienced in end-to-end project coordination, stakeholder engagement, vendor management, and financial oversight. Skilled at building and maintaining strong relationships with clients, architects, engineers, and trade partners to ensure alignment, project success, and long-term business growth. Known for serving as a reliable liaison between clients and internal teams, ensuring clear communication and seamless execution.
Demonstrated success in driving revenue growth, strengthening client retention, and identifying new business opportunities through strategic networking and relationship management. Strong background in problem-solving, negotiation, and conflict resolution, with a focus on delivering solutions that meet both client and organizational objectives.
Highly adaptable and detail-oriented, with the ability to analyze data, manage competing priorities, and perform effectively in high-pressure environments. Committed to continuous growth and bringing value to organizations through leadership, accountability, and results-driven performance.
Overview
13
13
years of professional experience
Work History
Account Manager
Reconstruction Experts
Denver, CO
04.2025 - Current
- Managed client relationships, ensuring satisfaction and retention through effective communication and service delivery.
- Developed strategies for account growth, identifying opportunities for upselling and cross-selling services.
- Collaborated with cross-functional teams to streamline project execution and enhance service offerings.
- Analyzed client feedback to implement process improvements, driving operational efficiency and quality assurance.
- Meet and exceed sales and revenue targets
- Generate new business through networking, outreach, and referrals
- Conduct in-person client visits, presentations, and marketing efforts
- Identify and pursue new opportunities within the assigned territory
- Build and maintain strong relationships with property managers, HOAs, insurance representatives, architects, engineers, and trade partners
- Serve as the primary liaison between clients and internal teams
- Coordinate with architects and engineers to ensure alignment on project scope, design intent, and timelines
- Collaborate with trade partners and subcontractors to support execution and maintain quality standards
- Maintain consistent communication with stakeholders throughout project lifecycles
- Conduct site visits, meetings, and follow-ups to ensure client satisfaction and identify future opportunities
- Work closely with estimators and project managers to develop accurate bids and proposals
- Ensure smooth transition from sales to project execution
- Monitor project progress and assist in resolving issues as needed
- Support delivery timelines, budgets, and client expectations
- Plan and attend networking events, trade shows, and client meetings
- Host “lunch-and-learns” and presentations for prospective clients
- Promote company services and strengthen brand awareness in the market
- Track all client interactions and sales activity in CRM systems
- Maintain accurate records of opportunities, pipelines, and forecasts
- Provide regular updates to leadership on performance and growth
- Strong communication and negotiation skills
- Ability to build and sustain professional relationships across multiple stakeholders
- Self-motivated with a results-driven mindset
- Comfortable with networking, cold outreach, and client engagement
- Strong organizational and time management skills
Project Manager
RWS Life Science
01.2021 - 04.2024
- Company Overview: Translation and Localization Company
- Coordinate the translation process of assigned files from start to finish
- Daily communication with vendors allocating, validating, and receiving files
- Manage 200 - 300 projects per month that are often with quick turnaround deadlines using organization and precise attention to detail
- Validate and manage POs for every project
- Manage and partner business relationships with vendors to improve communication
- Deliver and improve quality translated projects to our clients
- Communicate with multiple level stakeholders including senior management
- Provide timely and accurate bids and proposals to the client, as well as issuing payment to all vendors
- Create schedules that fit each specific project to ensure that each step of the process is completed with quality and in the time frame that meets the customer deadline
- Manage urgent covid files from Pfizer E2E
- Translation and Localization Company
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Administration Assistant
Arborscape Inc.
Denver, CO
01.2018 - 01.2021
- Notify current customers of upcoming scheduled services
- Respond swiftly to over 50 emails and serve as the primary point of contact for an average of 30 incoming phone calls per day, addressing inquiries and resolving concerns
- Provide quality customer service in person and over the phone to new and current customers, averaging about 100 customers daily
- Set up and cancel Plant Health Care plans through Quickbooks and Qxpress
- Manage, bill, and post invoices through Quickbooks
- Process customer daily payments and past due balances in Quickbooks
- Receive and schedule estimates for service requests
- Invoice completed work from Qxpress to Quickbooks
- Issue out plans, proposals and customer account renewals
- Track financial information including expenses and continuously update company records
- Resolve complaints and eliminate delays by collaborating with supervisors and foremen and consistently update business strategies
- Schedule and assign tasks and work orders with travel routes to technicians
- Renew business licenses and permits required to operate within various cities
- Renew company annually insurances.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
Teller
Wells Fargo
Denver, CO
01.2013 - 01.2015
- Adhered to strict opening and closing procedures to protect both employees and assets of the bank
- Processed on average 20+ customer transactions per hour during peak periods
- Helped customers get connected to Wells Fargo's various services including loans, credit, and various insurance policies and encouraged them to be proactive with their banking
- Balanced Automated Teller Machines, Teller Cash Dispensers & Recyclers frequently eclipsing $125,000
- Ensured customer satisfaction with patience, open-mindedness, and a positive attitude
- Connected customers with investment bankers when requested
- Handled cash transactions in excess of $30,000 a day
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
BBA - Business Administration
University of Arizona
Tucson, AZ06-2027
High School -
Abraham Lincoln High School
Denver, CO01-2013
Skills
- Project management, planning, scheduling, reviews, documentation, and reporting
- Client relations, customer service, client tracking and relationship management
- Account management, account oversight, and account development
- Business development, revenue growth, and opportunity identification
- Sales development, lead prospecting, qualification, and conversion
- Strategic planning and business needs assessment
- Vendor and partner relations, vendor management
- Sales forecasting, reporting, and performance tracking
- Data analytics and sales analysis
- Invoicing, accounts payable/receivable, payroll, reconciliation, expense control, cost review
- QuickBooks and financial tracking
- Administrative oversight, data entry, and database management
- Operations management and business process optimization
- Workflow prioritization, schedule management, and document coordination
- Contract negotiation, persuasive negotiation, and overcoming objections
- Customer needs assessment and client meetings
- Networking and cold calling
- Order management and order processing
- Marketing, digital marketing, social media marketing, and brand management
- Lead development, research, and qualification
- Team leadership, staff management, and mentoring
- Team collaboration and cross-functional coordination
- Problem-solving, issue resolution, and communication
- Client rapport and relationship building
- Goal setting and results tracking
- Event planning and national account support
- Technical and internet proficiency, computer literacy/ Microsoft/Excel,/ Powerpoint
- Effective communication/attention to detail/multitasking/organization skills
Timeline
Account Manager
Reconstruction Experts
04.2025 - Current
Project Manager
RWS Life Science
01.2021 - 04.2024
Administration Assistant
Arborscape Inc.
01.2018 - 01.2021
Teller
Wells Fargo
01.2013 - 01.2015
High School -
Abraham Lincoln High School
BBA - Business Administration
University of Arizona