Alexis Pereyra
Denver
Summary
Head Clerk at Safeway with proven leadership qualities and exceptional communication skills. Enhanced customer satisfaction, efficient cash management and staff training, improved order processing accuracy. Adaptable and self-motivated, I consistently fostered a positive team environment while streamlining operations to boost productivity and compliance.
Overview
5
5
years of professional experience
Work History
Head Clerk
Safeway
09.2020 - Current
- Learned to operate office equipment and software for efficient document management
- Collaborated with team members to streamline communication and workflow processes
- Developed familiarity with organizational policies and procedures for compliance
- Contributed to data entry tasks, enhancing accuracy in record keeping
- Adapted quickly to new tools and technologies to improve productivity
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Improved customer satisfaction with timely and accurate order processing.
- Collaborated with management to develop and implement store policies and procedures.
- Oversaw merchandise displays, creating visually appealing arrangements to encourage sales.
- Coordinated schedules, ensuring adequate staffing for peak business periods.
- Assisted customers in locating specific products or recommending suitable alternatives when necessary.
- Managed cash handling procedures, reducing discrepancies and increasing accuracy in financial reporting.
- Assisted in the hiring process, interviewing prospective employees and making recommendations for hire.
- Enhanced team productivity by providing ongoing training and mentoring to junior staff members.
- Supervised daily operations, delegating tasks appropriately to ensure efficient workflow throughout the store.
- Resolved customer complaints effectively, promoting a positive shopping experience for all guests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and mentored team members on sales techniques and product knowledge.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Supervised daily store operations, ensuring optimal workflow and customer satisfaction.
- Adapted quickly to new product information, enabling effective communication with customers regarding features and benefits
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Maintained accurate financial records using accounting software to ensure timely reporting.
Education
High School Diploma -
Fort Lupton High School
Fort Lupton, CO05.2022
Skills
- Bookkeeping
- Leadership qualities
- Excellent communication skills
- Cash management
- Staff training
- Cash handling
- Customer satisfaction
- Flexible and adaptable
Timeline
Head Clerk
Safeway
09.2020 - Current
High School Diploma -
Fort Lupton High School