Alexis Elian Romero Hernandez
Bilingual Agent
Bogotá D.C
Summary
Highly productive and creative professional with a proven track record of generating innovative solutions while maximizing available tools. Embraces change and leverages diverse professional experiences to enhance personal and career growth. College graduate with a technical degree in human anatomy, complemented by a diverse background in interpretation, translation, pedagogy, and basic philosophy. Equipped to apply a unique blend of skills and knowledge effectively in the right position.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Teleperformance
09.2019 - 10.2020
- Performing active work with clients who frequently use trip apps, as well as attending to complains by mail or call both Latin and American as well as working in a team covering cases
Advisory Consultant
Atento S.A.
09.2021 - 07.2022
- Pixel development for Facebook-only campaigns. Help and timely advice on ads, campaigns, and advertising companies. Providing optional and helpful guidance to bilingual clients
Bilingual Customer Service Representative
Job&Talent
08.2022 - 03.2023
- Individual and group participation in support calls, chats and emails for customer service colleagues in English, as well as translation of meetings of different departments. Fully bilingual customer service and financial development.
Bilingual Call Center Representative
Intouch 24/7
06.2023 - 07.2024
- Handled inbound and outbound calls in English and Spanish for a hotel campaign, assisting with check-ins, pricing, and complex booking issues. Managed high-volume interactions via email and live chat, ensuring excellent customer service and swift resolutions.
Senior Customer Service Associate
TDCX
02.2025 - 11.2025
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Mentored junior associates in maintaining a high level of professionalism and delivering exceptional service to clients.
- Provided consistently high-quality support via phone, email, chat, or social media channels as needed per individual cases.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Collaborated with team members to develop and implement strategies for improving overall customer experience.
Education
Human anatomy course -
Politécnico Superior De Colombia
01.2023
Bachelor's degree - undefined
Escuela Normal Superior Nuestra Señora De La Paz
01.2017
Skills
Analytical problem-solving skills
Passionate about films, series or documentaries
I enjoy a wide range of interests that help me stay creative and open-minded. I’m particularly drawn to philosophical anime and series such as La Haine and Chainsaw Man, and I love collecting vinyl records and exploring music of all kinds. I also enjoy reading broadly, especially philosophy, which helps me reflect, think critically, and continuously grow
Timeline
Senior Customer Service Associate
TDCX
02.2025 - 11.2025
Bilingual Call Center Representative
Intouch 24/7
06.2023 - 07.2024
Bilingual Customer Service Representative
Job&Talent
08.2022 - 03.2023
Advisory Consultant
Atento S.A.
09.2021 - 07.2022
Customer Service Representative
Teleperformance
09.2019 - 10.2020
Bachelor's degree - undefined
Escuela Normal Superior Nuestra Señora De La Paz
Human anatomy course -
Politécnico Superior De Colombia