Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alexis B. Sanchez

Englewood

Summary

Motivated and adaptable professional with strong leadership and communication skills, bilingual fluency, and a proven track record of exceeding performance goals in customer service, sales, and hospitality. Recognized for high energy, creative problem-solving, and the ability to build strong client relationships. Seeking a dynamic role where I can contribute to team success and continue growing professionally.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server - Fine Dining

Perry's Steakhouse and Grill
01.2022 - Current
  • Delivered high-end dining experiences to 100+ guests per shift, providing knowledgeable recommendations on menu items, wine pairings, and specials.
  • Maintained professional service standards in a fast-paced, upscale environment, consistently receiving positive guest feedback and repeat clientele.
  • Increased average check totals by up to 25% through strategic upselling of wine, cocktails, and premium menu items.
  • Handled complex orders and coordinated with kitchen and bar staff to ensure accuracy, timing, and presentation met fine dining expectations.
  • Trained and mentored new servers on table service etiquette, POS system use, and guest interaction standards.
  • Managed multiple tables while maintaining attention to detail and anticipating guest needs, contributing to high table turnover without compromising quality.
  • Complied with health, safety, and sanitation regulations, passing internal audits with 100% compliance.

Member Experience Specialist

Vasa Fitness
01.2020 - 01.2022
  • Greeted and assisted 100+ members and guests daily, creating a welcoming and professional front-desk experience.
  • Promoted and sold memberships, personal training packages, and fitness services, consistently exceeding monthly sales goals.
  • Managed member accounts, billing inquiries, and cancellations while maintaining accurate records in the CRM system.
  • Resolved member concerns and complaints promptly to ensure high satisfaction and retention.
  • Conducted gym tours for prospective clients, effectively communicating the benefits of VASA Fitness facilities and programs.
  • Maintained cleanliness and organization of front desk area, merchandise displays, and common areas.
  • Supported team operations by scheduling classes, processing payments, and assisting with special events and promotions.

Sales Representative

Metro By T-Mobile
06.2017 - 12.2019
  • Delivered exceptional customer service by assisting 40–60 customers daily with phone plans, upgrades, and device troubleshooting.
  • Consistently exceeded monthly sales goals by up to 20% through personalized product recommendations and upselling.
  • Trained new hires on POS system, company policies, and customer service techniques.
  • Maintained up-to-date product knowledge to educate customers on devices, features, and promotions.
  • Resolved customer complaints and billing issues, resulting in a 90%+ satisfaction rate.
  • Managed store inventory, restocking, and merchandising to maximize product visibility.
  • Handled cash, credit, and mobile payments accurately.
  • Promoted to Keyholder/Lead Associate for strong performance and leadership skill.

Education

High School Diploma -

APS Online High School
Aurora, CO
04-2018

Skills

  • Customer Relationship Management
  • High-End Customer Service & Client Experience
  • Team Leadership & Mentorship
  • Sales & Upselling Techniques
  • Conflict Resolution & Complaint Handling
  • Verbal Communication & Active Listening
  • Cross-Selling & Product Knowledge Retention
  • Point of Sale (POS) & Payment Processing
  • Team Collaboration & Peer Training
  • Multitasking in Fast-Paced Environments
  • Time Management & Prioritization
  • Adaptability & Quick Problem Solving
  • Attention to Detail & Professionalism
  • Hospitality & Guest Satisfaction
  • Wine & Culinary Knowledge
  • Microsoft Office & Basic Tech Proficiency
  • Bilingual (English & Spanish)

Certification

  • Google ads certificate

Timeline

Server - Fine Dining

Perry's Steakhouse and Grill
01.2022 - Current

Member Experience Specialist

Vasa Fitness
01.2020 - 01.2022

Sales Representative

Metro By T-Mobile
06.2017 - 12.2019

High School Diploma -

APS Online High School

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Alexis B. Sanchez