ALEXIS BOLTER

• Developed and implemented retail strategies that enhanced growth and customer loyalty.
• Oversaw efficient operations across all cafes, ensuring compliance with quality standards.
• Mentored cafe managers and staff to foster a collaborative, customer-focused work environment.
• Analyzed market trends to inform purchasing decisions and inventory management.
• Developed product assortment strategies to enhance customer satisfaction and sales.

• Directed comprehensive brand strategy across channels, driving marketing, product development, and retail growth.
• Mentored diverse teams in marketing, training, and store operations to foster innovation.
• Optimized project management processes, achieving high completion rates and reducing costs by 15%.
• Led execution of retail construction projects, ensuring regulatory compliance and stakeholder alignment.
• Engaged with customers for feedback, enhancing experience and satisfaction.
• Collaborated with suppliers to source premium coffee products.
• Implemented new technologies to boost workplace productivity.

• Directed all operational facets encompassing roasting, green coffee procurement, RTD innovation, manufacturing, and retail cafe operations.
• Pioneered licensing partnerships while establishing operational frameworks, brand standards, and collaboration protocols, enhancing brand reach and profitability.
• Implemented a project management system company-wide to track cross-department initiatives and simplify essential business functions.
• Spearheaded order fulfillment amidst a +40% growth in demand, including upgrading equipment, optimizing coffee forecasting, and enhancing distribution logistics.

• Led a dynamic retail division, overseeing 14 locations and a team of over 300 employees, driving operational excellence and customer satisfaction.
• Managed end-to-end project execution for new store openings, overseeing all phases and ensuring timely and cost-effective completion.
• Collaborated with contractors, architects, and coffee equipment technicians to ensure compliance with construction standards, safety regulations, and brand-specific design requirements to develop an efficiently designed space for excellent customer experience.
• Increased revenue +23% YoY through partnerships, menu innovation, and targeted marketing campaigns.
• Project managed all retail initiatives including seasonal menu development and launches, new technology implementations, order ahead platform integrations, cash handling protocol upgrades, and store evaluation standardization.

• Managed retail P&Ls, labor costs, and inventory carrying costs for 7 retail locations.
• Oversaw the build-out of 4 new locations including feedback on bar layout for operational efficiencies, provided weekly construction updates, and led the retail operational implementation, including hiring strategies for a successful opening in new markets.
• Launched new retail strategies and food programs to help meet financial targets and increase annual revenue by 12%.
• Fostered a customer-centric attitude by holding staff accountable for delivering quality products and customer service.
• Created status reports, business review protocols, cash management and inventory management systems.

Reviewed and selected proposals to ensure successful exhibitions in PLAySPACE Gallery.

Advised curators on exhibition development and event program implementation.

• Created gallery budget, processed paperwork, and organized exhibition receptions.
• Oversaw facility functionality, including site selection and installation processes.
• Maintained PLAySPACE website, ensuring accurate documentation of exhibitions.
• Generated texts for publications, including announcements and interpretative materials.
• Recruited and managed PLAySPACE Advisory Committee to promote multidisciplinary dialogue.