ALEXIA DIAZ
Thornton
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is key. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possesses strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support. Skilled in conflict resolution and customer service, I excelled in creating engaging learning environments, ensuring positive interactions, and adapting methods to meet individual needs, significantly enhancing children's developmental experiences.
Overview
4
4
years of professional experience
Work History
Daycare Teacher
Milestones Early Learning and Preschool
Thornton
12.2023 - Current
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
- Sparked creativity and imagination by helping children discover new things each day.
- Developed and enforced positive strategies to encourage good behavior.
- Supervised children during meal times, playtime, and other activities.
- Adapted teaching methods based on individual student needs.
- Organized and led activities to promote physical, mental and social development.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Engaged with children on individual basis to build positive, trusting relationships.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
Customer Service Cashier
Burger King
Northglenn
11.2020 - 12.2023
- Worked closely with shift manager to solve problems and handle customer concerns
- Greeted customers entering store and responded promptly to customer needs
- Used POS system to enter orders, process payments and issue receipts
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Maintained current knowledge of store promotions and highlighted sales to customers
- Resolved customer complaints and maintained clean and tidy checkout area
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Met customer service goals and exceeded customer expectations
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Processed customer orders and accurately handled payment transactions
- Counted money in drawers at beginning and end of each shift
- Maintained customer satisfaction with quick and professional handling of product returns
- Answered product questions using knowledge of sales and store promotions
- Utilized POS system to handle customer cash and credit card transactions
- Redeemed coupons to discount purchases
- Maintained awareness of surroundings and secured cash to minimize loss potential
- Performed cash, card and check transactions to complete customer purchases
- Handled cash with high accuracy and took care to check bills for fraud
Education
High School -
Thornton High School
Thornton, CO05.2023
Skills
- Basic Math Functions
- Food and Beverage Experience
- Behavior management
- Conflict resolution
- Customer service
- Reliable
- Refund Handling
- Adaptable and Flexible
- Feedback Acceptance
- Register Preparation
- Process Transactions
- Cashier Oversight
- Return and Exchange Processing
- Coin and Currency Counting
- Credit and Debt Card Processing
References
References available upon request.
Timeline
Daycare Teacher
Milestones Early Learning and Preschool
12.2023 - Current
Customer Service Cashier
Burger King
11.2020 - 12.2023
High School -
Thornton High School
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