Alexandria Wahlstrom
Colorado Springs
Summary
Dynamic and bilingual professional with a proven track record at Restaurants of America, excelling in customer service and multitasking. Adept at managing high-pressure situations while fostering team collaboration. Skilled in point-of-sale systems and creating engaging customer experiences, ensuring satisfaction and loyalty. Passionate about delivering exceptional service and building rapport.
In a more personal way to introduce myself, my name is Alexandria Wahlstrom, and I am currently 23 years old. I was born and raised in Northern Europe, Finland. I was introduced early on to the challenges and difficulties that life brings us sometimes. I had to adapt to a new country, as well as learn English, as I begin my new journey into adulthood in my new home. Today, I am grateful for all the experiences, the good and the harder ones, because they have made me into the individual I am today. I am eager to continue to learn more about myself, as well as the world around me, and to develop even more skills and experiences than I already have.
Overview
7
7
years of professional experience
Work History
Server
Restaurants of America/ Hooters
Colorado Springs
02.2022 - 03.2025
- Delivered exceptional customer service to enhance dining experience.
- Managed food and beverage orders using point-of-sale systems.
- Maintained cleanliness and organization of dining area and utensils.
- Assisted in training new servers on restaurant procedures and menu items.
- Handled customer inquiries and resolved issues promptly and professionally.
- Promoted daily specials to increase guest engagement and sales.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
Bartender
Crazy Horse nightclub
Helsinki
11.2021 - 01.2022
- Mixed and served beverages to customers efficiently and accurately.
- Maintained cleanliness of bar area, tools, and glassware throughout shifts.
- Engaged with customers to provide excellent service and build rapport.
- Monitored inventory levels and communicated needs for restocking supplies.
- Created specialty cocktails based on customer preferences and seasonal ingredients.
- Double-checked ID cards to ensure guests were of legal drinking age.
Server
Memphis Helsinki
Helsinki
07.2021 - 11.2021
- Prepared drinks according to standard recipes.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Front Desk Receptionist
Days Inn By Wyndham Colorado Springs Airport
Colorado Springs
06.2020 - 07.2021
- Greeted guests warmly and provided check-in assistance.
- Answered phone calls and responded to guest inquiries promptly.
- Managed reservations using hotel management software efficiently.
- Coordinated with housekeeping to ensure room readiness for guests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled guest complaints with professionalism and empathy.
- Handled payment processing and provided customers with receipts and proper bills and change.
Customer Service Cashier
Smoothie Paradise
Colorado Springs
04.2018 - 02.2020
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Built and maintained productive relationships with employees.
- Made smoothies and food items for customers.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Bachelor of Science - Legal Studies
CSU Global
Denver, CO05-2027
Associate of Arts - Social Work
Pikes Peak State College
Colorado Springs, CO12-2024
Skills
- I speak two languages (English and Finnish)
- I perform well under pressure due to the experiences I have had in my past jobs and personal life
- I am outgoing and approachable
- I do well with multitasking
- I am a team player
- I adapt well to my environments
- I manage time well with working and being in school
Languages
Finnish
Full Professional
English
Full Professional
Timeline
Server
Restaurants of America/ Hooters
02.2022 - 03.2025
Bartender
Crazy Horse nightclub
11.2021 - 01.2022
Server
Memphis Helsinki
07.2021 - 11.2021
Front Desk Receptionist
Days Inn By Wyndham Colorado Springs Airport
06.2020 - 07.2021
Customer Service Cashier
Smoothie Paradise
04.2018 - 02.2020
Bachelor of Science - Legal Studies
CSU Global
Associate of Arts - Social Work
Pikes Peak State College