Alexandra White
Centennial
Summary
People-focused SDR Manager passionate about developing and empowering high-performing sales teams. Skilled in coaching, fostering a strong team culture, and driving impactful sales conversations. Known for streamlining processes, enhancing objection handling, and collaborating cross-functionally to support business growth while prioritizing team success and development.
Overview
5
5
years of professional experience
Work History
Sales Development Manager
RingCentral
04.2024 - Current
- Consistently drove team to exceed quota and KPIs, improving pipeline generation and revenue contribution
- Optimized lead conversion rates by refining lead prioritization, outreach strategies, and SDR workflows
- Collaborated with Sales Ops, Marketing, and Leadership to align SDR processes with broader business goals
- Enhanced SDR-AE handoff processes, ensuring a seamless transition of qualified leads
- Held regular coaching sessions and performance reviews, identifying areas of improvement and development opportunities
- Led morning meetings and training sessions, ensuring SDRs were aligned, motivated, and equipped for success
- Developed high-potential SDRs into top performers, contributing to promotions and career growth within the org
- Trained and coached SDR team on cold call execution, resulting in higher confidence, more consistent outreach, and improved lead quality.
- Ensured SDRs felt supported and valued, balancing accountability with motivation and development
Assistant Coach
Relentless Volleyball Club
01.2020 - Current
- Support in teaching fundamentals and advanced techniques, depending on player skill levels
- Act as a mentor and role model for athletes, fostering a positive and competitive team environment
- Reinforce team values, discipline, and sportsmanship on and off the court
SDR Team Lead
RingCentral
04.2023 - 04.2024
- Met with underperforming SDRs to identify improvement areas, shared best practices with Manila SDRs, and led morning meetings to drive engagement
- Tracked stagnant lead counts, helped optimize SDR dialing queues, and worked with Voice of SDR to maintain sustainable expectations
- Partnered with Leadership, Ops, CAS Support, and Culture Crew to streamline workflows, troubleshoot issues, and strengthen SDR culture
- Balanced multiple responsibilities while achieving 133% attainment and supporting 3 SDR teams with QL acceptance
- Presidents Club
Sales Development Representative
RingCentral
08.2022 - 04.2023
- Achieved and exceeded monthly sales goals consistently, demonstrating strong pipeline management and closing ability
- Prop Up Award Winner for multiple quarters, recognizing excellence in performance, leadership, and innovation
- Top SDR Recognition for exceeding quota in multiple quarters
- Voice of Small Business (VoSB) contributor, advocating for SB/SDR needs and implementing process improvements
- Collaborated with Culture Crew and leadership to drive SDR engagement and morale
Customer Service Representative
ZuntaFi
02.2021 - 07.2022
- Compiled database of loan applicants' credit histories, corporate financial statements, and other financial information
- Maintained strict confidentiality of bank records and client information
- Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action
- Explained very technical financial information to applicants in easy to understand language
Education
Bachelor of Science - Business Administration
Presentation College
05.2022
Associates - Interdisciplinary Studies
Eastern Wyoming College
12.2019
Skills
- Sales team training
- Trend analysis
- Campaign development
- Team leadership
- Emotional Intelligence
- Active listening
- Multitasking
- Problem-solving
Timeline
Sales Development Manager
RingCentral
04.2024 - Current
SDR Team Lead
RingCentral
04.2023 - 04.2024
Sales Development Representative
RingCentral
08.2022 - 04.2023
Customer Service Representative
ZuntaFi
02.2021 - 07.2022
Assistant Coach
Relentless Volleyball Club
01.2020 - Current
Bachelor of Science - Business Administration
Presentation College
Associates - Interdisciplinary Studies
Eastern Wyoming College
Similar Profiles
Matt WalkerMatt Walker
Senior Account Executive - Enterprise at RingCentralSenior Account Executive - Enterprise at RingCentral
Rakesh KondaRakesh Konda
Engineering Team Lead at RingCentralEngineering Team Lead at RingCentral
ALFRED MART LOZANOALFRED MART LOZANO
Sales Development Representative at RingCentralSales Development Representative at RingCentral