ALEXANDRA MORENO
Medellin, Col
Summary
Dynamic Office Administrative Assistant with proven expertise in streamlining operations and enhancing efficiency at VR WORKS and MR CLEAN. Excelled in confidentiality handling and customer engagement, significantly improving satisfaction ratings. Demonstrated leadership in coordinating cross-departmental communication and adept at document preparation, contributing to a more organized and productive office environment. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Office Administrative Assistant
VR WORKS
06.2022 - Current
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying and filing documents.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone and email.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Greeted incoming calls and professionally providing friendly, knowledgeable assistance.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
Office Administrative Assistant
MR CLEAN
01.2001 - 05.2022
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Responded to inquiries from callers seeking information.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Performed research to collect and record industry data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
GED -
Instituto Unal
Medellin, Colombia09-2012
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Billing and Invoicing
- Scheduling and calendar management
- File Organization
- Database entry
- Document Scanning
- Confidentiality handling
- Customer Engagement
- Leadership and supervision
Timeline
Office Administrative Assistant
VR WORKS
06.2022 - Current
Office Administrative Assistant
MR CLEAN
01.2001 - 05.2022
GED -
Instituto Unal
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