Alexandra Gonzalez
Sterling
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Proven Customer Service Champion with background of leading diverse teams and delivering top-notch customer service. Experience in resolving complex customer inquiries, fostering client relationships, and managing escalated issues. Strengths include conflict resolution, communication skills, and adaptability, with a track record of contributing to customer satisfaction and business success.
Industrious Junior Leader proficiency and willing to learn any job. Highly effective at training and supporting new members with a compassionate and open approach.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Santiagos Mexican Restaurant
Sterling
01.2024 - Current
- Served food and beverages to patrons and immediately remedied issues with orders.
- Prepared checks, itemizing total meal costs and taxes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements. Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted and seated customers promptly, courteously, and professionally.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Processed payments from customers using cash registers or POS systems.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Assisted other servers as needed during peak hours or special events.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Online Personal Shopper
Walmart
Sterling
07.2020 - 03.2025
- Coordinated with vendors to ensure timely deliveries of products.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Assisted teammates with daily tasks during peak periods.
- Completed pickup and shopping orders for customers within local area.
- Tracked inventory levels and replenished stock when necessary.
- Asked store associates for help locating missing products.
- Greeted customers and provided excellent customer service.
Cashier
Walmart
Sterling
09.2018 - 07.2020
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers and answered any questions they had about the store's products and services.
- Discounted purchases by scanning and redeeming coupons.
- Answered customer questions and provided store information.
- Verified customer age requirement for alcohol or tobacco purchases.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Sterling High School
Sterling, CO05-2020
Some College (No Degree) -
Northeastern Junior College
Sterling, COSkills
- Order management
- Conflict resolution
- Cash handling
- Communication skills
- Attention to detail
- Multitasking
- Problem solving
- Positive attitude
- Detail-oriented
- Service prioritization
- Courteous phone demeanor
- Guest service
- Conflict de-escalation
- Problem-solving
- Customer satisfaction
- Task prioritization
- Professionalism
- Positive and professional
- Strong work ethic
Languages
English
Native/ Bilingual
Affiliations
- Showing compassion and empathy to others and trying to give back to my community and strangers in need.
- Willing to help anyone in need.
- Taking care of my pets and spending important time with family.
- Doing occasional gardening and housework.
- Practicing ways of self meditation.
Timeline
Restaurant Server
Santiagos Mexican Restaurant
01.2024 - Current
Online Personal Shopper
Walmart
07.2020 - 03.2025
Cashier
Walmart
09.2018 - 07.2020
High School Diploma -
Sterling High School
Some College (No Degree) -
Northeastern Junior College