Alexandra Ellis
Pueblo
Summary
Passionate about fostering a positive culture, driving profitability, and empowering teams to deliver exceptional guest experiences.
Results-driven retail management professional determined to exceed goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with guests to promote loyalty and drive sales.
Collaborative leader partners with teammates to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Store Director
Target
08.2020 - 04.2025
- Drive a guest centric culture to build loyalty within the community.
- Rebuilt a culture through connection, development, and training to have the best retention in the group.
- Maintained payroll and profitability through strategic planning, partnership, and teamwork.
- Consistently lead leaders through strategy, empowerment, and accountability.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Implemented an equitable development and training program where anyone could achieve growth. I developed 13 team members to management in 4 years.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Oversaw and maintained food safety standards throughout the store and coffee shop.
Executive Team Leader of Human Resources
Target
08.2020 - 04.2022
- Built relationships with team members to encourage willingness to address concerns and issues to create an open door policy.
- Recruited, hired, and onboarded talented team members to add to the team.
- Analyzed the current team and needs of the business to identify the right team members to hire. This brought an engaging workforce and decreased turnover by 68%.
- Created recognition programs to motivate, inspire, and engage team members.
- Volunteered and built partnerships within the community.
- Oversaw and assisted in overall strategy for store growth and profitability.
- Assisted the store in daily needs to drive efficiency and provide feedback in ways to improve.
Store Manager
H&M Hennes & Mauritz
06.2012 - 08.2020
- Created a culture where feedback was given and received in a timely manner.
- Maintained profitability and growth through meticulous planning and execution.
- Lead leaders through setting strong floorsets and window changes to drive sales and engagement with guests.
- Recruited, onboarded, and trained new team members.
- Lead workshops all over the US training team members on employee relations, leader development, recruitment, and engagement.
- Created a culture of fun, connection, and drive by building relationships within the team and ensuring all team members were valued and heard.
- Wrote effective schedules to ensure guest needs were met, product was efficiently getting out, and the store standards were being met.
Store Manager
Durango Alternative
02.2010 - 05.2012
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Opened new locations throughout Colorado and trained and developed new staff.
- Oversaw daily operations, set quarterly and yearly goals.
- Outreached within the community to understand how to better serve the community.
- Maintained payroll and profitability within the store.
- Handled all expenses, payroll, and profit and loss statements.
- Motivated team to drive results through connection, recognition, and accountability.
- Handled all employee relations concerns in a timely manner.
- Constantly thinking with a growth mindset and how to improve operations, employee culture, and guest experience.
Assistant Manager
Pacific Sunwear
05.2006 - 01.2010
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Busser, Barback, and Hostess
Vesta Dipping Grill
01.2007 - 07.2009
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Knowledge of cuisines, wine menu, and pairings of sauces to assist in ordering.
- Create a fluid flow between all functions so that guests have an incredible experience.
Server
Two Dog Diner
02.2006 - 01.2008
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Erie Highschool
Erie, COSkills
- Strategic planning
- Team building
- Friendly and positive
- Business development
- Personnel development
- Project management
Timeline
Store Director
Target
08.2020 - 04.2025
Executive Team Leader of Human Resources
Target
08.2020 - 04.2022
Store Manager
H&M Hennes & Mauritz
06.2012 - 08.2020
Store Manager
Durango Alternative
02.2010 - 05.2012
Busser, Barback, and Hostess
Vesta Dipping Grill
01.2007 - 07.2009
Assistant Manager
Pacific Sunwear
05.2006 - 01.2010
Server
Two Dog Diner
02.2006 - 01.2008
High School Diploma -
Erie Highschool