Alexandra Broomfield

Manage the review response process, while working with owners, ensuring timely and appropriate responses to align with and uphold Evolve brand standards.

Analyze customer feedback and reviews across multiple platforms to identify trends and areas for improvement.

Utilize phone skills and de-escalation skills to retain owners.

Analyzed data and educated property owners on market insights using SmartRates, industry trend, and listing performance, enabling informed decision-making and strategic planning.

Delivered exceptional customer service by maintaining high-quality interactions with owners.

• Receive incoming calls from patients and DME location agents, communicate with patients regarding their insurance, account balance, initial setup costs and compliance, process payments and payment arrangements
• Assist with clearing tickets holding for set up
• Updating account demographics and other pertinent information, uploading documents and attaching them to correct account files

• My job duties are to make outbound calls and receive incoming calls to communicate with current customers by phone regarding the status on past due car notes and current accounts
• Process payments
• Assist with setting payment arrangements when needed
• Requesting a repossession when account becomes extremely delinquent

• My job duties as a collection specialist are to take incoming calls from customers assist processing payments, general bill explanation assist with disputes and claims setting pay arrangements

• As a customer service representative I am responsible for taking and making calls to medical providers and members
• Assist with claim queries and denials, processing payments and members benefits

• Managed and budgeted for collection office
• Payroll and commissions calculations were part of my duties
• Scheduling
• Assist with legal proceedings

• Managed a portfolio of 400+ accounts submitted for collections.
• Worked in call center environment handling manual and automatically dialed inbound and outbound calls.
• Negotiated to collect balance in full.
• Improved customer payment compliance through negotiating mutually agreeable payment plans.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Screened and prepared accounts for legal proceedings.