Alexander Erbil
Lakewood,CO
Summary
Data-driven Operations and Logistics professional, well versed in Startups and able to hit the ground running in different technical environments. Utilizes data analysis, statistical modeling, and business intelligence tools to identify trends and provide actionable insights that support business decisions. Knowledge of data visualization techniques and effective communication ensures clear presentation of complex information to stakeholders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supply-Side Analyst
CharterUp
06.2022 - Current
- Identified, selected, and maintained relationships with Charter Bus providers and achieved optimum costs and service qualities in the Atlantic Region.
- Masterminded updates to workflows and revitalized team to meet changing business needs and boost team member performance through process improvement.
- Worked diligently to resolve unique and recurring complaints, promoting vendor loyalty, providing insights into problem areas, and enhancing operations.
- Used data visualization and analysis to create and maintain reports and dashboards with Tableau and Looker Studio.
Data Integrity Analyst
Focus Camera
04.2021 - 05.2022
- Coordinated large scale team efforts between various departments to transition data to Salesforce, a newer, more robust CRM platform.
- Worked with multiple departments to obtain, validate, and update vendor information to implement EDI based processes.
- Generated comprehensive reports summarizing data findings, enabling stakeholders to make informed business decisions.
- Analyzed customer data by utilizing SQL queries to identify trends and patterns that informed marketing strategies.
Associate Buyer
Focus Camera
06.2020 - 04.2021
- Communicated and negotiated with multiple vendors to allocate goods based on inventory needs to ensure consistent sales, as well as negotiating volume based rebates and other beneficial terms.
- Analyzed and reviewed data of past sales to generate annual and quarterly projections for senior management to accurately predict cash flow for vendor purchases in upcoming seasons.
- Worked with multiple teams in product development complement existing lines to improve customer experience across department under strict deadlines.
Logistics Manager
Igloohome US
05.2019 - 06.2020
- Worked with vendors and 3PL providers to reduce costs and provide senior management with accurate forecasts and other reporting.
- Implemented new processes and revamped existing logistics processes to streamline business operations and manage growth sustainably.
- Researched applicable tariff and duty rates for vendors, and oversaw timely and accurate US Customs filings and related import and export documentation.
Customer Service Manager
Igloohome US
10.2018 - 05.2019
- Managed Customer Service department, overseeing and critiquing all outgoing customer responses and coordinating efforts for new product launches, evaluating and providing feedback to agents.
- Managed listings for over 100 products for large scale ecommerce platforms such as Amazon, eBay, Walmart, and others.
- Performed detailed analyses on sales, return, and customer satisfaction data after product launches, and discussed courses of action with senior management.
Customer Service Representative
GEICO
09.2015 - 11.2017
- Confer with Customers by telephone or in person to provide information about different insurance coverages, legal requirements, and policy changes.
- Calculate premiums, physical damage symbols, and weighed other underwriting factors to determine costs for customers.
- Aided Supervisors in listening to colleagues' phone calls to provide coaching and feedback, setting and achieving goals of 100 CPD for team members.
- Applied Endorsements to Customer's policies within purview of applicable Insurance Law, assessed changes in underwriting risk and made appropriate referrals.
Education
Bachelor of Science - Data Analytics
Metropolitan State University of Denver
Denver, CO05-2026
Bachelor of Arts - Biblical Studies
Florida College
Temple Terrace, FL05.2013
Skills
- Advanced Excel Functions, SQL, Looker Studio, and Python Programming
- Inventory Management, Sales Forecasting, and Predictive Analysis
- Team Performance KPI Monitoring, Staff Management, and Conflict Resolution
- Complex Problem Solving, Root Cause Analysis, and Descriptive Analysis
- Data Visualization and Reporting, using Microsoft Excel, SQL, Google Looker Studio, and Tableau
- Strong Interpersonal and Communication Skills
- Growth Management, Process Development and Improvement
Certification
Google Data Analytics Professional Certification
Google Advanced Data Analytics Professional Certification
Timeline
Supply-Side Analyst
CharterUp
06.2022 - Current
Data Integrity Analyst
Focus Camera
04.2021 - 05.2022
Associate Buyer
Focus Camera
06.2020 - 04.2021
Logistics Manager
Igloohome US
05.2019 - 06.2020
Customer Service Manager
Igloohome US
10.2018 - 05.2019
Customer Service Representative
GEICO
09.2015 - 11.2017
Bachelor of Science - Data Analytics
Metropolitan State University of Denver
Bachelor of Arts - Biblical Studies
Florida College
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