Alexander Thorp
Technology Support Technician
Pueblo West,CO
Summary
Tech-savvy professional with hands-on experience in computer hardware assembly and troubleshooting, showcasing a strong aptitude for problem-solving and technical support. Resourceful customer service expert with three years of experience in fast-paced environments, consistently excelling in delivering exceptional service and resolving inquiries. Proven ability to collaborate effectively with teams to achieve production and delivery targets, while currently pursuing degree in Cybersecurity that will focus on core skills in computer science, networking, and operating systems, as a strong foundation is crucial for success in the field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FedEx Ground Package Handler
FedEx Contractor
03.2025 - 09.2025
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, ensuring all necessary documentation was completed
- Handled customer inquiries and concerns professionally, providing excellent customer service
- Collaborated with team members to meet daily delivery targets within designated timeframes
Adjunct/Public Speaker
Mesa Ridge High School NJROTC
09.2021 - 05.2024
- NJROTC Adjutant/Public Speaker for Student/Community award ceremonies for all four years of high school.
- Fundraising and met with donors to clearly define goals for fund usage that would benefit cadets and the programs growth.
- Assisted in the development and implementation of strategic public relations campaigns to enhance brand visibility and reputation.
Education
Cyber security (College) - Cyber Security
CU-Boulder-Remote
Boulder, CO05.2029
High school diploma - General Studies
Mesa Ridge High School
Colorado Springs, CO05.2024
Skills
- Problem solving
- Research and planning
- Organization and management
- Attention to detail
- Warehouse experience
- Technical troubleshooting
- AI
- Software installation
- System diagnostics
- Order entry
- English
- Communication skills (5 years)
- Productivity software
- Word processing
- Recruiting
- Computer literacy
- Research
- Computer operation
- Mobile applications
- Public Speaking (4 years)
- Presentation Skills (3 years)
- Inside sales
- Microsoft Word
- Mentoring (3 years)
- Time management
- Helpfulness
- Cash handling (3 years)
- Negotiation
- Technical Proficiency
- Windows
- IT
- Computer skills
- Organizational skills
- Microsoft Excel
- Basic math
- Microsoft PowerPoint
- Microsoft Office
- Presentation software
- Phone communication
- Data collection
- Typing
- Writing skills
- Events management
- Shipping & receiving
Certification
Driver's License
Timeline
FedEx Ground Package Handler
FedEx Contractor
03.2025 - 09.2025
Adjunct/Public Speaker
Mesa Ridge High School NJROTC
09.2021 - 05.2024
High school diploma - General Studies
Mesa Ridge High School
Cyber security (College) - Cyber Security
CU-Boulder-Remote